Implementation Specialist

2 weeks ago


New Braunfels, United States Hill Country Payroll Full time
Job DescriptionJob Description

Job Title: Implementation Specialist

Position Overview:
Join our fast-growing regional HR software and service firm, where we're dedicated to providing innovative solutions in payroll, time & labor, and workforce management. As an Implementation Specialist, you'll be instrumental in managing client relationships, solving complex problems, and ensuring seamless software transitions. If you're passionate about technology, have a knack for problem-solving, and thrive on delivering exceptional customer satisfaction, we want you on our team

Why Join Us?

  • Competitive compensation package and benefits including health coverage, retirement plans, paid time off, and holidays.
  • Opportunity for professional growth and advancement in a dynamic and supportive work environment.

Duties and Responsibilities:

  • Lead the implementation, configuration, and training process for our suite of payroll and HR software solutions, collaborating closely with clients to understand their unique needs.
  • Utilize your problem-solving skills to troubleshoot issues and develop innovative solutions, working within existing software frameworks.
  • Create engaging client training materials and resources to facilitate smooth software adoption and enhance user experience.
  • Provide prompt and effective customer support, ensuring client satisfaction and retention.
  • Cultivate strong partnerships with clients, serve as a trusted advisor and advocate for their success.
  • Stay current with industry trends and best practices to continuously improve service delivery and client satisfaction.

Qualifications:

  • Bachelor’s degree in a related field required.
  • Previous experience with HR software implementation or configuration preferred.
  • Strong problem-solving abilities with a focus on delivering practical solutions.
  • Excellent communication skills, both verbal and written, with keen attention to detail.
  • Ability to work collaboratively in a team environment and independently when needed.
  • Capacity to manage multiple projects simultaneously and thrive in a fast-paced environment.
  • Proficiency in Microsoft Excel and other productivity tools.
  • Passion for technology and a commitment to delivering exceptional customer satisfaction.

Ready to Make an Impact?
If you're a tech-savvy problem solver with a passion for delivering outstanding customer satisfaction, we invite you to apply today and join our team of dedicated professionals



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