Implementation Specialist

3 weeks ago


New York, New York, United States Dripos Full time

Dripos is a customer-obsessed company that uses the lean startup methodology to make an all-in-one solution for Coffee Shops. We take customers from relying on 5-10 different solutions to run their business to only needing Dripos for all their needs (ordering, scheduling, payroll, etc). We work closely with our partnered locations to build their dream product while internally working at a lightning pace to create a truly unique relationship with our customers.

We're looking for people to join our implementation team who want to build a seamless onboarding experience for our customers as they transition to our product. We pride ourselves on having close relationships and constant communication with our customers, always going above and beyond to ensure they fall in love with Dripos from Day 1. Our goal as a team is to ensure that all of our brand-new customers successfully transition onto our platform and obtain the education they need to use all Dripos features independently.

The primary responsibilities of this role are effectively managing and communicating with our newly signed customers, conducting recurring meetings between the signed to live process, setting up customers on premium Dripos features, shipping out hardware to customers, and establishing strong relationships with customers that continue to flourish beyond just the initial implementation process. We pride ourselves on setting the standard for what their experience on Dripos will consist of, making sure their initial impressions go above and beyond what they ever imagined

This is a startup, so you'll have the opportunity to wear more hats than most other jobs in the industry. We pride ourselves on our ability to grow and evolve as a company. We take that very seriously for the implementation team, with weekly retrospectives that we look back on over the past week and discuss how we can improve as a team. We give a lot of freedom around trying new things, experimenting with ideas, and not being afraid to make mistakes.

We embrace the no-rules rules culture originating from Netflix. We believe in unlimited time off, no approvals, no overbearing managers, and a culture of transparency and constructive feedback. We ask that you work as hard as possible to bring the customer and company vision to life.

We have an office in Manhattan, and we believe in-person work really helps build our culture and is generally a lot more fun. We take an hour off as a company to cater lunches and have time for everyone to sit down and talk about their day.



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