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Entry Level Customer Service Associate

4 months ago

New York, United States Midtown Agency Full time
Job DescriptionJob DescriptionAbout Us: We are dedicated to delivering exceptional service and creating unforgettable experiences for our customers. We believe that every interaction counts, and our team is passionate about making a positive impact. If you are energetic, customer-focused, and eager to start your career in customer service, we want you on our team

Job Summary: We are seeking a friendly and enthusiastic Entry-Level Customer Service Associate to join our dynamic team. In this role, you will be the first point of contact for our customers, providing them with top-notch service and support. If you love helping people and thrive in a fast-paced environment, this is the perfect opportunity for you

Key Responsibilities:

  • Greet customers warmly and assist them with their inquiries.
  • Provide accurate information about our products, services, and policies.
  • Ensure every customer leaves with a smile and a positive impression of our company.
  • Listen attentively to customer concerns and identify their needs.
  • Resolve customer issues efficiently and professionally, ensuring satisfaction.
  • Escalate complex issues to senior team members or supervisors when necessary.
  • Maintain detailed and accurate records of customer interactions and transactions.
  • Update customer accounts with relevant information in our customer service database.
  • Assist in preparing customer activity reports as needed.
  • Work closely with team members to achieve common goals and ensure a seamless customer service experience.
  • Participate in team meetings and training sessions to enhance your skills and knowledge.
  • Share insights and feedback to help improve our customer service processes.
  • Act as a champion for the customer, ensuring their needs and feedback are communicated effectively.
  • Provide suggestions to management on how to improve customer satisfaction and service quality.

About you:

  • High school diploma or equivalent required.
  • No prior customer service experience required; training will be provided.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a positive attitude.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Basic computer skills and familiarity with using email and customer service software.
  • A friendly, patient, and empathetic approach to customer interactions.