International Customer Experience Associate

3 weeks ago

Stafford, United States The Hilldrup Companies Full time
Job DescriptionJob DescriptionJob Summary:

Hilldrup is seeking a detail-oriented International Administrative Assistant who under general supervision, provides a variety of clerical support and communication duties necessary for the efficient operation of the International Department. The incumbent will be responsible for various administrative duties, to include sending documentation to various local account via email as well as registrations of orders in Movers Suite, The United System and Quotes to Go.

Duties/Responsibilities:
  • Registration of orders in Hilldrup Systems;
  • Sending survey requests and processing, updating survey results in Mover Suite;
  • Update and maintain date, notes in Movers Suite and other account systems;
  • Process insurance/valuation certificates;
  • Assist Customer Service and/or Operations with various administrative duties including on-books calls, pack and load check calls;
  • Assist in answering the department telephones and direct calls to appropriate party;
  • Sending wire and check requests;
  • Assist with creating/managing reports;
  • Assist with 3rd party request and parking permit puller;
  • Follows up on different issues as necessary;
  • Receive and save documentation in document management;
  • Assist Operation team with various documents to agents, vendor etc.;
  • Assist staff members with other duties as assigned.
  • Performs other duties as assigned.


Values/Competencies
  • Empowered Accountability:
    1. You are Hilldrup to the customer.
    2. When a challenge arises, we are personally responsible for taking ownership and providing a timely and clear resolution.
  • Uncompromised Integrity:
    1. We show respect and integrity to our customers, partners and each other in all that we do and at all times, even when no one is watching.
  • Unwavering Commitment:
    1. We are committed to our customers, each other and our Hilldrup values with steadfast resolve.
  • Fearless Communication:
    1. Let your voice be heard and listen
  • Infectious Positivity:
    1. People want to be around and do business with people who are positive and happy. There are two ways to look at every situation – we focus on the positive side.
  • Purposeful Agility:
    1. Flexibility is the key in developing long-term business success. But we do it with purposeful planning.
Required Skills/Abilities:
  • Ability or performance history of meeting and exceeding objectives and deadlines;
  • Highly organized and able to set priorities effectively;
  • Ability to maintain a high level of accuracy and proficiency in a fast paced, high-pressure work environment;
  • Ability to access, enter, modify, and print data on a PC;
  • Ability to accurately perform and verify mathematical calculations and to accurately review and proof information;
  • Proficiency using Microsoft Office programs;
  • Excellent verbal and written communication skills.
Qualifications

Required Education: High school diploma or equivalent work experience.

Required Experience: A minimum 1 year of relevant work experience in a business office environment.


Primary Work Location:

Works in an office environment.

Physical Demands:

Work is performed in a typical, comfortable interior work environment which does not subject the employee to any unpleasant elements; individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks.

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