Medical Office Manager

6 days ago

Wynnewood, United States Anonymous Full time
Job DescriptionJob Description

We are seeking a Medical Office Manager to become a part of our team The ideal candidate for this position will have experience in a fast-paced work environment, a deep understanding of medical office functions, and at least three (3) years experience managing greater than 5 team members.

Responsibilities:

  • Manage the daily operations of an outpatient office including, but not limited to staffing, scheduling, timekeeping, billing, patient care, and/or other tasks
  • Establish, implement, and enforce team adherence to and comprehension of company policies and procedures
  • Manage an office team including, Patient Service Representatives and Medical Assistants, or other support team
  • Coach and develop the outpatient team and assist in prioritizing work assignments
  • Coordinate and supervise the orientation and training of new team members
  • Assist team in prioritizing work assignments and monitor progress
  • Work directly with the team to maintain excellent customer service is provided to every visitor and/or caller
  • Assist when needed with front desk and medical assistant tasks
  • Monitor co-pay collections and daily transaction logs for accuracy
  • Monitor and supervise maintenance of a clean environment in exam rooms, front desk reception area, and common areas of the office to ensure patient safety and to make efficient use of space
  • Order and maintain inventories to support office operations, including office supplies, medical supplies, and vaccines
  • Closely collaborate with clinicians to ensure maximum efficiency in the outpatient workflow
  • Work closely with the Director of Finance to monitor and manage the office budget, including financial planning and expense control
  • Maintain HIPAA and OSHA compliance
  • Manage MU, PQRS, MIPS, MACRA , or the current incentive for Quality - CMS programs
  • Handle patient inquiries, complaints, and concerns with empathy in a professional and timely manner
  • Liaise with IT vendor for team and clinicians; pharmaceutical representatives regarding medication samples, patient assistance programs, and clinician education; and billing management company to identify and resolve issues
  • Provide technical support to team and clinicians as needed​​​​

​Qualifications:

  • Proven experience in healthcare preferably ambulatory or outpatient setting (5 years)
  • Experience in a managerial role
  • In-depth knowledge of medical administrative support functions and procedures
  • Proficient in practice management software
  • Strong leadership skills with the ability to effectively manage a team
  • Excellent organizational and multitasking abilities
  • Exceptional communication and interpersonal skills
  • Excellent written and verbal communications skills

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