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Customer Service Representative
3 months ago
We are seeking a motivated and results-driven Customer Service Representative to join our team. In this role, you will be responsible for making outbound calls to engage with potential and existing customers, with the primary goal of driving sales and meeting revenue targets. Your ability to build rapport, effectively communicate product benefits, and close sales will be key to your success in this role.
Key Responsibilities:
- Conduct outbound calls to prospective and existing customers to promote products and services.
- Identify customer needs and provide tailored solutions to drive sales.
- Build and maintain strong relationships with customers to ensure repeat business.
- Achieve or exceed daily, weekly, and monthly sales targets.
- Maintain accurate and detailed records of customer interactions and sales activities in CRM systems.
- Collaborate with the sales and marketing teams to refine outreach strategies.
- Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
Qualifications:
- Proven experience in a customer service or sales role, in an outbound call environment.
- Strong communication and interpersonal skills with the ability to build rapport quickly.
- Goal-oriented and self-motivated with a track record of meeting or exceeding sales targets.
- Proficient in CRM software and Microsoft Office Suite.