Customer Service Professional

3 weeks ago


Springfield, United States Trimworks Lawncare, Inc Full time
Job DescriptionJob Description

We are seeking a Customer Service Professional to join our team You will be responsible for helping customers by providing service information and resolving issues.

Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
  • Schedule work for our service technicians
  • Handle billing for completed work.

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills


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