Customer Service
1 week ago
Join our dynamic team as a Remote Customer Service Agent and be part of a company committed to delivering exceptional service to our valued customers. We're a forward-thinking organization that values innovation, integrity, and customer satisfaction above all else. As a remote-friendly company, we offer flexibility and opportunities for growth, allowing you to thrive in your career while maintaining a healthy work-life balance.
Position Overview: As a Remote Customer Service Agent, you will play a crucial role in ensuring our customers receive the support they need in a timely and professional manner. You will be the first point of contact for customer inquiries, providing assistance, resolving issues, and delivering a positive customer experience with every interaction. This role requires strong communication skills, attention to detail, and a passion for helping others.
Responsibilities:
- Respond promptly to client inquiries via email and phone.
- Provide accurate information and solutions to client questions and concerns.
- Meet with existing clients over zoom and educate about our products,
- Resolve client issues with empathy and professionalism, escalating when necessary.
- Maintain a high level of product knowledge to effectively address client inquiries.
- Collaborate with other team members to ensure seamless customer service.
- Document interactions and follow-up actions accurately in the CRM system.
- Strive to meet or exceed service performance metrics and goals.
Requirements:
- Proven experience in customer service or a related field.
- Excellent communication skills, both written and verbal.
- Ability to empathize and address their needs with patience and professionalism.
- Strong problem-solving skills and attention to detail.
- Proficiency in using customer service software and CRM systems.
- Reliable high-speed internet connection and a quiet workspace conducive to remote work.
- Previous experience in a remote work environment is a plus but not mandatory.
Benefits:
- Competitive compensation and performance-based incentives.
- Flexible remote work
- Opportunities for career advancement and professional development.
- Comprehensive training program to equip you for success in your role.
- Life Insurance
- Health Insurance Reimbursement
- Retirement Plan
How to Apply: If you're passionate about providing exceptional customer service and thrive in a remote work environment, we'd love to hear from you Please submit your resume and why you're the perfect fit for this role. Be sure to highlight any relevant experience and skills that demonstrate your ability to excel as a Remote Customer Service Agent. We look forward to reviewing your application
-
Customer Service Representative
2 weeks ago
Springfield, Illinois, United States Corporation Service Company Full timeJob DescriptionCustomer Service RepresentativeSpringfield, ILMonday-Friday, 8:30 am - 5:30 pm We are seeking a highly motivated, experienced Customer Service Representative for our Springfield, Illinois office to work to help our clients stay in legal compliance by assisting with Motor Vehicle transactions, updating customer records, researching...
-
Customer Service
4 weeks ago
Springfield, United States Octane Co. Full timeJob DescriptionJob DescriptionJoin our dynamic team as a Remote Customer Service Agent and be part of a company committed to delivering exceptional service to our valued customers. We're a forward-thinking organization that values innovation, integrity, and customer satisfaction above all else. As a remote-friendly company, we offer flexibility and...
-
Customer Service
1 month ago
Springfield, United States Steven Clark American Family Insurance Full timeJob DescriptionJob DescriptionBenefits:Opportunity for advancementTraining & developmentBenefits/PerksCompetitive hourly pay rate plus commission and/or bonusesPaid trainingPaid Time OffJob SummaryThe Customer Service provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales...
-
Customer Service
2 months ago
Springfield, United States Hy-Vee Supermarket Full timeResponsible for processing mail, Western Union orders, utility bills, cashing checks, selling money orders, collecting dry cleaning orders for customers. Additionally, always maintaining a positive company image by providing courteous, friendly, and Customer Service, Store Manager, Store Director, Retail, Grocery, Customer
-
Customer Account Specialist
4 weeks ago
Springfield, United States Corporation Service Company Full timeJob DescriptionAre you passionate about delivering exceptional service? Us too.Customer Service RepresentativeSpringfield, IL (Onsite)Monday - Friday, 9am- 6pm If you have big ambitions, you'll fit in perfectly at CSC. A leading business, legal, tax, and digital brand services company, we provide knowledge-based solutions to a wide range of clients,...
-
Customer Account Specialist
2 weeks ago
Springfield, United States Corporation Service Company Full timeJob DescriptionAre you passionate about delivering exceptional service? Us too.Customer Service RepresentativeSpringfield, IL (Onsite)Monday - Friday, 9am- 6pm If you have big ambitions, you'll fit in perfectly at CSC. A leading business, legal, tax, and digital brand services company, we provide knowledge-based solutions to a wide range of clients,...
-
Service Technician
2 weeks ago
Springfield, Massachusetts, United States Popco Service Full timePosition DescriptionPopco Service is an employee-owned company, built by technicians for technicians. We service hot-side commercial kitchen equipment in Western Mass and Northern Connecticut. We're hiring a Food Equipment Service Technician based in the Springfield, MA area.Our tight-knit team of techs works Monday - Friday from 8:00am - 4:30pm. On-call is...
-
Customer Service Representative
4 weeks ago
Springfield, United States Northern Tool Mfg. Co. Full time**Customer Service Representative Job Description**: Our Company hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are...
-
Customer Service Associate
2 months ago
Springfield, United States Memorial Health System Full timeWorking as a Customer Service Associate you will perform a wide variety of customer service duties related to medical supplies, equipment, and products. Duties will be performed mainly in an office setting via fax or phone directly with customers, ph Customer Service, Associate, Medical Equipment, Service, Insurance, Healthcare, Retail, Customer
-
Customer Service Representative
2 weeks ago
Springfield, United States TBI Lawn Care Professionals Full timeOverview: **Duties**: - Provide information about products and services - Process orders, returns, and exchanges - Resolve customer complaints in a professional manner - Upsell products and services to customers when appropriate - Maintain accurate customer records using data entry software - Analyze customer feedback to improve service...
-
Customer Service Specialist
3 weeks ago
Springfield, United States Konecranes Nuclear Equip and Services LLC Full timePosition Title: Customer Service SpecialistStart Date: 29 may. 2024Country: United StatesLocation: Springfield, OH, United StatesEmployment Type: termFull-Time/Part-Time: Full timeWorkplace: On-siteDescription:POSITION TITLE: Customer Service Specialist for the After Hours TeamREPORTS TO: After Hours Team Lead**What we offer:**Benefits: Medical Plan (You can...
-
Customer Service Specialist
3 days ago
Springfield, United States Orkin Full timeOverview $17/HR We Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, you'll be critical to helping our customers feel we've delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses. Our Customer Service...
-
Customer Service Rep
2 months ago
Springfield, United States Check 'n Go Full timeServe and educate customers on the product portfolio by presenting all options for products and/ or services to customers that meet their needs. Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unab Customer Service, Transportation, Service, Store Manager, Customer, Retail
-
Customer Service Professional
3 weeks ago
Springfield, United States Trimworks Lawncare, Inc Full timeJob DescriptionJob DescriptionWe are seeking a Customer Service Professional to join our team! You will be responsible for helping customers by providing service information and resolving issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and resolve product issues and...
-
Insurance Customer Service
1 month ago
Springfield, United States Steven Clark American Family Insurance Full timeJob DescriptionJob DescriptionBenefits:Opportunity for advancementTraining & developmentBenefits/PerksCompetitive hourly pay rate plus commission and/or bonusesPaid trainingPaid Time OffJob SummaryThe Insurance Customer Service provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates...
-
Customer Service Representative
1 month ago
Springfield, United States Digital Monitoring Products Full timeCustomer Service * Springfield, MO, USA * Hourly * Full Time *Onsite medical clinic for employee, spouse and family members under 21 living at home; Medical, Dental, 401k, Life Insurance, Short and Long Term Disability, paid vacation/holidays) plus some not so usual (free security system, free UPS shipping), so you don't have to worry about self or...
-
Customer Service Coordinator
1 week ago
Springfield, United States That Solar Company LLC Full timeJob DescriptionJob DescriptionWe are looking for a Customer Service Coordinator. The individual chosen for this position will report directly to the Customer Service Manager. The CS Coordinator will be communicating with utility companies, municipalities, and customers. Experience is preferred, but we are willing to train the right person. A great attitude...
-
Customer Service Associate
1 month ago
Springfield, United States Hertz Full time $14Customer Service Associate - CounterHourly Pay: $16.50The Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the...
-
Customer Service Associate
1 month ago
Springfield, United States Hertz Full time $14The Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer...
-
Customer Service Associate
2 weeks ago
Springfield, United States Hertz Full time $17Customer Service Associate - CounterHourly Pay: $16.50The Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the...