Customer Service Coordinator

1 week ago


Springfield, United States That Solar Company LLC Full time
Job DescriptionJob Description

We are looking for a Customer Service Coordinator. The individual chosen for this position will report directly to the Customer Service Manager. The CS Coordinator will be communicating with utility companies, municipalities, and customers. Experience is preferred, but we are willing to train the right person. A great attitude goes far The goal is to maintain excellent service standards, respond to customer inquiries, and keep a high level of customer satisfaction. Job duties will be performed in an office environment.


Responsibilities:

  • Build sustainable relationships and trust with customers through proactive communication
  • Handle customer complaints and inquiries, provide appropriate solutions and updates in a timely manner; follow up to ensure resolution
  • Keep accurate and detailed records of customer interactions, process customer accounts and file documents
  • Follow company communication procedures, guidelines and policies

Qualifications:

  • Previous experience in customer service, sales, or other related fields (preferred)
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills, including phone
  • Excellent attention to detail
Company DescriptionThat Solar Company provides people with the opportunity to save the planet, save money, and have a reliable and renewable energy source.Company DescriptionThat Solar Company provides people with the opportunity to save the planet, save money, and have a reliable and renewable energy source.

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