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Customer Service Representative
2 months ago
Salary:17 $ per hour.
Channel: Voice, Chat and SMS
Hours of Operations: M- F = 8.00 am - 8.00 pm MST; Sat - 8.00 am - 6.00 pm MST & Sunday - 8.00 am - 5.00 pm MST (5 days a week includes weekends)
q Energetic, ambitious, and team-oriented with a strong work ethic.
q Always a “customer first” approach.
q High level of Integrity, understand & abide by our business practices.
q Strong interpersonal skills and the ability to interact with both existing and new customers, as well as coworkers.
q Ability to multi-task in a high-speed working environment.
q Strong organizing skills, follow-up, and time management.
q Superlative customer service skills channeled towards world-class customer experience.
q A penchant for electronic gadgets/products. Experience in gaming will be an added advantage.
q Confident, positive & persuasive speaking skills resulting in customer loyalty, effortless CX, and conversion.
q Excellent oral and written communication skills backed with good call control and consultative approach.
q Effective listening skills, attentiveness, and time management.
q Willingness to learn (product specs, policies & processes), and improve.
q Relationship building, personalization, and story-telling ability.
q Strategic prospecting skills and excellent rapport building.
q Ability to translate consultative conversation into sales.
CORE RESPONSIBILITIES:
q Interacts with customers via inbound and outbound telephone, chat, SMS and e-mail, must be able to wear headset and manipulate objects such as pen, keyboard, and mouse.
q Maintains excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
q Helps customers through the overall shopping experience.
q Demonstrates the ability to establish and maintain effective relationships with customers. Premium customer service is a requirement for this role
q Achieves overall performance goals of the organization.
q Recognizes, conveys, promotes, and sells products and service value. Maintains excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
q Demonstrates the ability to establish and maintain effective relationships with customers.
q Achieves overall performance goals of the organization. Your performance will be based on survey customer metrics, productivity metrics, attendance, quality, and uptraining scores.
q Regular, consistent, and punctual attendance.
Company DescriptionMovate, formerly CSS Corp, is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and a relentless focus on driving client outcomes. Recognized as one of the most awarded and analyst-accredited companies in its revenue range, Movate helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its world-class talent of over 12,000+ full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages.Company DescriptionMovate, formerly CSS Corp, is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and a relentless focus on driving client outcomes. Recognized as one of the most awarded and analyst-accredited companies in its revenue range, Movate helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its world-class talent of over 12,000+ full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages.