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Operations Manager
2 months ago
At Cargomatic, we are committed to finding new ways to solve complex, real-world problems for our customers. Our approach enables our employees - at all levels, in every role - to thrive in an environment of intellectual curiosity, where people are passionate about what they do and support each other to get the job done.
As an Operations Manager, you will play a pivotal role in ensuring the smooth and efficient operations of our terminal. Your responsibilities will encompass maintaining exceptional relationships with stakeholders, overseeing daily tasks, optimizing service quality, and fostering a collaborative environment for sustained growth.
Cargomatic was named to the list of Built In Best Places to Work for 2023 and 2024, which recognizes the benefits we offer, our people first culture and commitment to supporting our employees’ success, growth and well-being.
Key Responsibilities:
- Cultivate and uphold a positive terminal reputation through consistent delivery of commitments to customers, employees, drivers, and the company.
- Supervise daily tasks of the team, ensuring adherence to expectations and high-quality performance.
- Proactively minimize service failures and maintain service quality standards.
- Ensure accurate and timely internal and external communication by updating systems with precise information.
- Analyze terminal performance, identify enhancement opportunities, and implement strategic plans in coordination with staff, drivers, and customers.
- Foster clear communication channels with dispatchers, drivers, customers, and upper management.
- Address, report, and take appropriate action on issues promptly, aiming for resolution and prevention.
- Monitor and report terminal performance against revenue, profit, and cost control objectives, proposing corrective measures when needed.
- Generate regular reports (daily/weekly/monthly/yearly/YTD) covering P&L, customer metrics, cost control, and timeliness.
- Verify drivers' pay accuracy from dispatchers and ensure driver settlements align with business goals.
- Strategize and execute driver retention initiatives, analyzing settlement trends and freight distribution equitability.
- Cultivate a collaborative and communicative environment to nurture employee and driver relationships.
- Manage customer relationships and devise plans to address challenges effectively.
- Review daily plans vis-à-vis capacity, identifying actions required for business protection and growth.
- Provide sensitive and swift responses to service-related matters and customer feedback.
Qualifications:
- High school diploma or equivalent (Preferred), 4-year degree is a plus.
- Minimum 5 years of experience in Port/Rail Drayage Management and Port Dispatch.
- Strong understanding of logistics operations, service quality, and cost control.
- Exceptional communication skills and ability to liaise with diverse stakeholders.
- Prior experience in driver retention strategies and performance analysis.
- Proficiency in analytical thinking, problem-solving, and decision-making.
- Detail-oriented with a focus on accuracy in reporting and data management.
- Flexibility to work on-call and potentially during weekends.
The expected salary range for this role is $130,000 to $150,000. The actual base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and other factors permitted by law. Decisions will be made on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
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