Customer Services Representative

3 weeks ago


Northville, United States Natalie Ericson Insurance Agency Full time
Job DescriptionJob Description

We are seeking a Customer Services Representative to join our team You will be responsible for helping customers by providing policy and service information, resolving issues, and selling policies.

Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the policies and services
  • Troubleshoot and resolve policy issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving policies and services

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Licensed in Property & Casaulty Insurance and/or Life Insurance is preferred, if you are not licensed yet you will be required to get licensed.

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