Customer Relations Manager for certification activities

3 weeks ago

Northville, United States UTAC Full time
Job DescriptionJob DescriptionCompany Description

UTAC, a leading group in the fields of digital and sustainable mobility, customised test solutions and systems, type approval, certification, regulatory consultancy and expertise, vehicle engineering, training, roadworthiness testing, standardisation, corporate events and festivals for classic and sports cars, offers solutions, systems and services to players in the mobility, transport, tyre, agriculture, petrochemical and defence sectors. UTAC is the only official Euro NCAP test centre in France and also has a unique position in Europe thanks to its ISO 17025 accredited test laboratories. The Group has test centres and laboratories in France, UK, Finland, Morocco, USA and Germany, as well as subsidiaries in China, Korea and Japan. UTAC currently employs around 1,300 people at its various sites.

As a group, we share a strong and clear vision of providing our customers with safe and efficient systems and solutions. We are proud and confident in our heritage, capabilities and people, and believe that by creating a culture where people feel they can make a difference and enjoy coming to work, we can provide the best possible service to our customers. 

Job Description

Relationships / behaviour

  • Manage and build strong professional relationships directly with customers and internal stakeholders
  • Develop and maintain high level relationships through regular face to face meetings
  • Promote and maintain high level of customer satisfaction.
  • Ensure the competitiveness and full-compliance of UTAC offers with the expectations and requirements of the Customer:
  • Initiate and conduct all possible actions in order to be able to submit, within the time limits, a competitive quotation economically and technically (with the support of the operation team)
  • Participate in Project Teams in order to explain and defend the Customer’s view in terms of quality, costs, delivery times and in order to satisfy their requirements.

Operations

  • Work collaboratively with French back office (certification team) to respond to enquiries and resolve problems in a timely fashion.
  • Provide feedback and analysis to operations to improve/adjust/expand any Marketing strategies.
  • Completion and regular updating of account plans
  • Maintain a high level of technical and application competence and utilize this knowledge to drive business,
  • Provide clear client overviews to the management
  • Ensure that the Customers’ requirements are all identified and well understood by the operation team

Commercial skills

  • Lead sales of UTAC Certification in US and North America
  • Drive the negotiation during business acquisition & recertification process Promote certification market in term of Cross selling
  • Support operational teams in the framework agreement deployment
  • Identify and evaluate new business opportunities and adjacent market opportunities (new services / new standards).
  • Meet sales targets and revenue growth targets.
  • Deliver commercial insights.
  • Prepare the budget, manage and report the selling prices and the order intake target list
  • Responsible for the turnover and its evolution for US certification activities
  • Manage a relationship with customer in case of claims and logistic/quality crisis
  • Monitor and take the necessary actions to reduce overdue
Qualifications

  • Key account management / commercial experience
  • Experience in management system certification (Minimum of 2 years) or similar activities


Additional Information

If you join us, you'll be working for a company with an international dimension and diversified activities. You will have the opportunity to develop your skills or to learn new trades depending on your interests.

UTAC advocates equal opportunities and promotes fairness for all.  

UTAC is constantly evolving to adapt to its market and its customers. We are counting on your agility to contribute to the group's success.  

 

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