Service Writer

3 months ago

Humble, United States Midas 1960 Full time
Job DescriptionJob Description

A Service Writer acts as the liaison between your dealership's customers and your service team. They are responsible for understanding customers' needs and communicating them to your service technicians/mechanics.

  • Meeting with customers to discuss their needs
  • Creating price estimates and time needed for repairs
  • Requesting parts needed
  • Scheduling service to specific jobs
  • Communicating the needs of customers to your service technicians
  • Entering Work Order details into your dealership’s management system
  • Communicating information regarding parts, Work Orders, costs, warranties, time, etc.
  • Communicating Work Order statuses to customers and relaying any additional work needed and associated costs
  • Tracking repairs and problem causes
  • Tracking and processing customer warranties and insurance

 

Company DescriptionWhen you join the team at a Midas franchise, you join a locally owned and operated team in a friendly, family-like environment. Midas franchisees support skill development and provide cross-training opportunities, so you can become fluent in squeaks, pings and rattlesCompany DescriptionWhen you join the team at a Midas franchise, you join a locally owned and operated team in a friendly, family-like environment. Midas franchisees support skill development and provide cross-training opportunities, so you can become fluent in squeaks, pings and rattles

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