Technical Support Engineer

2 weeks ago

Austin, United States Take2 Consulting, LLC Full time

Client is seeking Technical Support Engineers who will directly contribute to the transformative growth within our Cloud and Enterprise Infrastructure division by supporting Cloud Remote Technical Support team reporting to the Cloud Sr. Engineering Services Manager. The ability to work across cultural boundaries and to collaborate with other teams are key skills required for this role. The position requires working in a 24/7 operation and will require someone who is pro-active and communicates effectively.


The ideal candidate will be a proven team player and capable professionalism with a history of collaborating with clients to triage issues, determine solutions, and ensuring an overall excellent customer experience. Must have the ability to drive trouble resolution of multi-severity level data center infrastructure related problems and expertise in implementing solutions to resolve these hardware anomalies.


We are recruiting a team of 4-6 Compute & Storage Server Engineers for our Austin, TX location to provide technical support to our Data Center equipment clients and their operations engineers to support weekdays 2nd and 3rd shifts (2pm -11pm & 10pm 7am) and all shifts for weekend days (includes 1st shift 6am 3pm).


ESSENTIAL DUTIES AND RESPONSIBILITIES:

Candidates will be responsible for interfacing with customers, 3rd-party contractors (onsite Field Engineers), and product engineering teams to ensure deliverables meet the optimal responsiveness expected by our customers. The expectation for this position is to drive excellence in operations. Candidate should possess good presentation and communications capabilities.

Performs basic to moderately complex troubleshooting of server hardware.

Ability to analyze/research solutions, diagnose, and resolve server software / hardware failures.

Install, upgrade, and troubleshoot in a lab environment.

Support end users via phone and/or utilizing remote support tools.

Interact with users to address technical issues, responding accurately in a timely and professional manner.

REQUIRED QUALIFICATIONS AND SKILLS

2-4 years of server maintenance, migrations/upgrades, engineering test, debug, technical support, or relevant

Basic to intermediate understanding of server hardware technologies

Knowledge of RAID, Motherboards, server related electronic components (CPU, memory, storage, networking, etc.)

Experience with ticketing system and technical support case processes. ServiceNow Preferred, but not required.

Possess strong organizational and time-management skills

Ability to work independently and collaboratively within a team environment

Able to effectively manage time and prioritize tasks to handle multiple projects simultaneously

Ability to communicate clearly, professionally, and effectively to variety of audiences

Ability to maintain a professional and customer-focused demeanor while providing technical support to end-users

Must be team-oriented with the ability to collaborate with others to bring about a desired outcome


EDUCATION

A.A.S or BS Degree CS, CE, EE or related fields.

Or a combination of education, experience and/or training.

IT Certifications (CompTIA, ITCA, ITIL)

Overall 2+ years of experience in advanced technical positions (technical support, development, solution engineering, solution architect) working with data center compute, storage, and networking infrastructure environments.

Experience in a research and development and/or laboratory experience a plus.



PHYSICAL REQUIREMENTS Individual will be required to use computer keyboards or other equipment for extended periods of time. Individuals may be required to sit or stand for extended periods of time. Specific vision abilities required for this job include close vision for reading and studying technical materials and use of computer monitor screens a great deal of the time. Specific physical abilities required by the job may include walking, carrying, and lifting up to 25 lbs, with some occasional lifting up to 50lbs

  • Technical Support Engineer

    3 weeks ago

    Austin, United States Take2 Consulting LLC Full time

    Client is seeking Technical Support Engineers who will directly contribute to the transformative growth within our Cloud and Enterprise Infrastructure division by supporting Cloud Remote Technical Support team reporting to the Cloud Sr. Engineering Services Manager. The ability to work across cultural boundaries and to collaborate with other teams are key...

  • Technical Support Engineer

    2 weeks ago

    Austin, United States Take2 Consulting LLC Full time

    Client is seeking Technical Support Engineers who will directly contribute to the transformative growth within our Cloud and Enterprise Infrastructure division by supporting Cloud Remote Technical Support team reporting to the Cloud Sr. Engineering Services Manager. The ability to work across cultural boundaries and to collaborate with other teams are key...

  • Technical Support Engineer

    6 days ago

    Austin, United States Take2 Consulting LLC Full time

    Client is seeking Technical Support Engineers who will directly contribute to the transformative growth within our Cloud and Enterprise Infrastructure division by supporting Cloud Remote Technical Support team reporting to the Cloud Sr. Engineering Services Manager. The ability to work across cultural boundaries and to collaborate with other teams are key...

  • Technical Support Engineer

    3 weeks ago

    Austin, United States Take2 Consulting, LLC Full time

    Client is seeking Technical Support Engineers who will directly contribute to the transformative growth within our Cloud and Enterprise Infrastructure division by supporting Cloud Remote Technical Support team reporting to the Cloud Sr. Engineering Services Manager. The ability to work across cultural boundaries and to collaborate with other teams are key...

  • Technical Support Engineer

    3 weeks ago

    Austin, United States Take2 Consulting, LLC Full time

    Client is seeking Technical Support Engineers who will directly contribute to the transformative growth within our Cloud and Enterprise Infrastructure division by supporting Cloud Remote Technical Support team reporting to the Cloud Sr. Engineering Services Manager. The ability to work across cultural boundaries and to collaborate with other teams are key...

  • Technical Support Engineer

    2 weeks ago

    Austin, United States Take2 Consulting, LLC Full time

    Client is seeking Technical Support Engineers who will directly contribute to the transformative growth within our Cloud and Enterprise Infrastructure division by supporting Cloud Remote Technical Support team reporting to the Cloud Sr. Engineering Services Manager. The ability to work across cultural boundaries and to collaborate with other teams are key...

  • Technical Support Engineer

    3 weeks ago

    Austin, United States Take2 Consulting, LLC Full time

    The ideal candidate will be a proven team player and capable professionalism with a history of collaborating with clients to triage issues, determine solutions, and ensuring an overall excellent customer experience. Must have the ability to drive trouble resolution of multi-severity level data center infrastructure related problems and expertise in...

  • Technical Support Engineer

    2 weeks ago

    Austin, United States Take2 Consulting, LLC Full time

    The ideal candidate will be a proven team player and capable professionalism with a history of collaborating with clients to triage issues, determine solutions, and ensuring an overall excellent customer experience. Must have the ability to drive trouble resolution of multi-severity level data center infrastructure related problems and expertise in...

  • Technical Support Engineer

    3 weeks ago

    Austin, United States Bluesight Full time

    We are looking for an energetic Technical Support Engineer who will provide technical and network problem resolution to end-users (customers and internal) by performing a question-based diagnosis process while guiding users through step-by-step solutions. The Support Engineer will help complete IT questionnaires, assessments, and work with hospital IT to...

  • Technical Support Engineer

    2 weeks ago

    Austin, Texas, United States Kit Check Full time

    At Bluesight, our mission is to create groundbreaking medication intelligence solutions that increase efficiency, safety and visibility for health systems and pharmaceutical manufacturers. We empower our customers to deliver the right medicine to the right patient at the right time, every time. We are a high growth healthcare information technology company...

  • Technical Support Engineer

    3 weeks ago

    Austin, Texas, United States Kit Check Full time

    At Bluesight, our mission is to create groundbreaking medication intelligence solutions that increase efficiency, safety and visibility for health systems and pharmaceutical manufacturers. We empower our customers to deliver the right medicine to the right patient at the right time, every time. We are a high growth healthcare information technology company...

  • Technical Support Engineer

    1 week ago

    Austin, United States Latitude Full time

    This position is looking for someone who is able to work onsite 2 days a week and has experience with DevOps tools like Docker, Jenkins, and CI/CD. This is a full-time direct hire position that is looking to pay between $100k-$110k/yr. This is a high level technical support role that is looking to bring on someone with strong English communication...

  • Technical Support Engineer

    2 weeks ago

    Austin, Texas, United States Autofleet Full time

    We are making the future of mobility come to life today.At Autofleet we support the world's largest vehicle fleet operators and transportation providers helping them optimize existing operations and seamlessly launch new, dynamic business models - driving efficient operations and maximizing utilization.You Are:Our ideal candidate is service oriented,...

  • Technical Support Engineer

    3 weeks ago

    Austin, Texas, United States Autofleet Full time

    We are making the future of mobility come to life today.At Autofleet we support the world's largest vehicle fleet operators and transportation providers helping them optimize existing operations and seamlessly launch new, dynamic business models - driving efficient operations and maximizing utilization.You Are:Our ideal candidate is service oriented,...

  • Technical Support Engineer

    4 weeks ago

    Austin, United States Latitude Full time

    This position is looking for someone who is able to work onsite 2 days a week and has experience with DevOps tools like Docker, Jenkins, and CI/CD. This is a full-time direct hire position that is looking to pay between $100k-$110k/yr. This is a high level technical support role that is looking to bring on someone with strong English communication skills....

  • Technical Support Engineer

    4 weeks ago

    Austin, United States Latitude, Inc. Full time

    Job DescriptionJob DescriptionThis position is looking for someone who is able to work onsite 2 days a week and has experience with DevOps tools like Docker, Jenkins, and CI/CD. This is a full-time direct hire position that is looking to pay between $100k-$110k/yr. This is a high level technical support role that is looking to bring on someone with strong...

  • Technical Support Engineer

    1 week ago

    Austin, United States Brinqa Full time

    Brinqa is the leading provider of unified cyber risk management and security analytics. Our software empowers companies to make cyber risk decisions across a wide range of platforms quickly and efficiently. We help our customers' cyber security and technology teams discover, prioritize and treat the most important risks based on real-time risk analytics,...

  • Technical Support Engineer

    7 days ago

    Austin, United States Brinqa Full time

    Brinqa is the leading provider of unified cyber risk management and security analytics. Our software empowers companies to make cyber risk decisions across a wide range of platforms quickly and efficiently. We help our customers' cyber security and technology teams discover, prioritize and treat the most important risks based on real-time risk analytics,...

  • Technical Support Engineer

    2 weeks ago

    Austin, United States Brinqa Full time

    Brinqa is the leading provider of unified cyber risk management and security analytics. Our software empowers companies to make cyber risk decisions across a wide range of platforms quickly and efficiently. We help our customers' cyber security and technology teams discover, prioritize and treat the most important risks based on real-time risk analytics,...

  • Technical Support Engineer

    4 weeks ago

    Austin, United States Brinqa Full time

    Brinqa is the leading provider of unified cyber risk management and security analytics. Our software empowers companies to make cyber risk decisions across a wide range of platforms quickly and efficiently. We help our customers' cyber security and technology teams discover, prioritize and treat the most important risks based on real-time risk analytics,...