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Customer Service

1 month ago

Pompano Beach, United States Alliance General Business Corporation Full time
Job DescriptionJob Description

We are looking for a dedicated and friendly Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing them with assistance, resolving their issues, and ensuring a positive experience with our company.

Key Responsibilities:

  • Answer incoming customer inquiries via phone, email, and chat in a timely and professional manner.
  • Resolve customer issues and complaints with empathy and efficiency.
  • Provide detailed information about products and services.
  • Process orders, returns, and exchanges accurately.
  • Maintain customer records and update account information as needed.
  • Collaborate with team members to improve customer service processes and overall customer satisfaction.
  • Meet or exceed performance targets and metrics.

Qualifications:

  • High school diploma or equivalent; college degree preferred.
  • Proven experience in a customer service role.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and a proactive approach to customer issues.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Proficiency in using customer service software and CRM systems.
  • Strong organizational skills and attention to detail.
  • A positive attitude and a passion for helping others.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A supportive and collaborative work environment.
  • Ongoing training and professional development.
  • Employee discounts on products and services.

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