Patient Accounts Representative
4 weeks ago
Family medicine practice looking for full-time patient accounts/practice assistant.
Monday thru Friday
8 AM - 5 PM
Contract to hire
Role Description
- Communicating with patients, clinicians, and location team members to discuss needs and/or concerns over the phone.
- Managing all aspects of the scheduling process for patients and team members.
- Maintaining accurate schedules
- Timely and direct communication with patients regarding schedule changes
- Proven ability to work independently and deliver results.
Requirements:
- Must have high level experience with insurance (entering info correctly into system for proper billing, group numbers, policy numbers, eligibility, deductibles) and can explain to patients why they have certain bills vs. how their deductible works
- Primary Care experience preferred
- Experience in customer service or previous experience in medical setting
- Superior phone skills; confident and professional when calling people and being accurate with information.
- Excellent oral/written communication skills.
- Proficiency with MS Office and a high degree of comfort using various technologies and systems.
- EMR experience needed
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