Intake Coordinator

Who are we:

Westborough Behavioral Healthcare Hospital (WBHH) provides psychiatric stabilization and dual diagnosis treatments for Children, Adolescents and Adult populations in both inpatient and outpatient settings. Our goal is to ensure patients and their loved ones feel comfortable and are well informed regarding treatment options.

Our state-of-the-art facility is conveniently located in Westborough near the intersection of Route 495 and Route 9. The hospital operates 24/7 with multiple shifts available.

Responsibilities:

Review patient referrals sent from neighboring healthcare facilities to assess their need for psychiatric inpatient level of care, as well as consideration for admission to Westborough Behavioral Healthcare Hospital (WBHH). Intake Coordinators work alongside nursing staff to review referrals, contact insurance companies, crisis evaluation teams, and hospital staff to coordinate outpatient as well as inpatient psychiatric admissions.

• Handles all referrals for services, schedules assessments, and/or refers patients to appropriate community resources.
• Completes level of care assessments for clients seeking inpatient and outpatient mental health and detox services.
• Admits new patients to the hospital
• Completes pre-certification with insurance companies to authorize patients' hospitalization
• Works with nursing, medical, and other disciplines to coordinate care for patients

Requirements

• Strong attention to detail and organizational skills.
• Bachelors degree preferred.
• Experience in a behavioral healthcare hospital setting preferred.
• Must be 21 years old.
• Able to pass background; employment pre-screening – drug test, background test and reference check.

Benefits

Eligible employees receive a generous benefits package including holiday premium pay, shift differentials, health, dental and vision coverage, 401(K) plan, health & dependent Flexible Spending accounts, generous paid time off, company paid life, short-term and long-term disability coverage, and an employee referral bonus plan.