Customer Service Representative

4 weeks ago


Westborough, United States Kayaku Advanced Materials Full time

JOB PURPOSE: To enter customer orders as well as handle customer calls and requests in an appropriate and timely manner

KEY ACCOUNTABILITIES:

· Enter orders based on faxes, emails and telephone calls

· Provide written and verbal quotes to customers

· Respond to customer requests for information and documents

· Direct phone calls as needed (main line, etc.)

· Resolve customer issues

SKILLS REQUIRED:

· Strong attention to detail;

· Ability to work well with others and as an individual

· Excellent written and verbal skills

· Ability to multi-task and meet deadlines

· Problem-solving skills

KNOWLEDGE AND EXPERIENCE:

  • One to three years related experience and/or training in the field.
  • Excellent computer skills
  • Good written and verbal communication skills
  • Accounting knowledge helpful



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