Member Solutions Representative

3 weeks ago


Alexandria, United States Spectra Credit Union Full time
Job DescriptionJob Description

Job Title- Member Solutions Representative

Company- Spectra Credit Union

Location-Alexandria VA

Are you ready to take your career to the next level by working with a spectacular company?

Position Overview

The Member Solutions Representative will perform collection activities for delinquent loan accounts to resolve credit union delinquency.

What qualities are we looking for in a Member Solutions Representative?

  • Service and Quality Focused
  • Adaptable
  • Detail Oriented
  • Collaborative and Team Oriented
  • Self-Motivated
  • Critical Thinker and Problem Solver
  • Positive Attitude
  • Exceptional Organization
  • Communicator

The position’s essential duties include the following:

  • Determining the reason for delinquency.
  • Initiating appropriate follow‐up activity on delinquent accounts.
  • Establishing an equitable payment arrangement enlisting the cooperation of the member.
  • Tracking member’s compliance with the revised payment schedule.
  • Providing financial counseling and assistance to members who are experiencing financial difficulties.
  • Dispersing the workload between the Member Solutions Specialists.
  • Mailing out collection notices, both certified and non-certified.
  • Initiating skip tracing or other resources to acquire information needed to establish contact or successful repossessions.
  • Posting payments directly to accounts with no error.
  • Must comply with applicable laws and regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act, and the Office of Foreign Assets Control.

Education

A high school diploma or GED is required.

Are you ready to build a more vibrant future? This is more than a job; it’s a rewarding career.



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