Member Solutions Representative
3 weeks ago
Job Title- Member Solutions Representative
Company- Spectra Credit Union
Location-Alexandria VA
Are you ready to take your career to the next level by working with a spectacular company?
Position Overview
The Member Solutions Representative will perform collection activities for delinquent loan accounts to resolve credit union delinquency.
What qualities are we looking for in a Member Solutions Representative?
- Service and Quality Focused
- Adaptable
- Detail Oriented
- Collaborative and Team Oriented
- Self-Motivated
- Critical Thinker and Problem Solver
- Positive Attitude
- Exceptional Organization
- Communicator
The position’s essential duties include the following:
- Determining the reason for delinquency.
- Initiating appropriate follow‐up activity on delinquent accounts.
- Establishing an equitable payment arrangement enlisting the cooperation of the member.
- Tracking member’s compliance with the revised payment schedule.
- Providing financial counseling and assistance to members who are experiencing financial difficulties.
- Dispersing the workload between the Member Solutions Specialists.
- Mailing out collection notices, both certified and non-certified.
- Initiating skip tracing or other resources to acquire information needed to establish contact or successful repossessions.
- Posting payments directly to accounts with no error.
- Must comply with applicable laws and regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act, and the Office of Foreign Assets Control.
Education
A high school diploma or GED is required.
Are you ready to build a more vibrant future? This is more than a job; it’s a rewarding career.
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