Member Services Representative

3 weeks ago

Alexandria, United States Signature Federal Credit Union Full time

**Summary**:
**Responsibilities**:

- Answers Member Services queue calls and assists members with Share, Loan, Mortgage and Visa related products and services and basic IRA questions, including chapter accounts' inquiries, open/close of Certificate of Deposits, account/share closure requests, process transfer/ACH/wire requests, check orders, and check disburse. Handles cash transactions. Completes daily work folder requests. Scans account related documents. Assures that appropriate records are maintained.
- Responsibilities include but are not limited to reconciling member inquiries regarding shares, loans, and visa accounts, processing request for wires transfers, electronic funds transfers, and maintaining accurate member records.
- Backs up front desk; backs up the Poster when needed.
- Performs other related duties as assigned.

**Knowledge and skills**:

- One year to three years of similar or related experience.
- A high school education or GED.
- Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.
- Must have good communication skills and be detail oriented.
- General computer operations, MS Word, Excel, and Outlook knowledge preferred.
- Experience with Symitar/Episys is preferred.
- This position mostly operates from a desk. Physical activity is generally limited to lifting small boxes or items less than 20 lbs.

**Equal Opportunity Statement**

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

**Employee Credit Report and Background Checks**
It is the policy of Signature Federal Credit Union to pull an employment credit report and conduct pre-employment background checks for employees with responsibilities for, or access to, member information.

Pay: $18.56 - $27.83 per hour

**Benefits**:

- 401(k)
- 401(k) 6% Match
- 401(k) matching
- Credit union membership
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance

Experience level:

- 2 years

Physical setting:

- Office

Schedule:

- 8 hour shift

Application Question(s):

- What is your desired salary?
- It is the policy of Signature Federal Credit Union to pull an employment credit report and conduct pre-employment background checks for employees with responsibilities for, or access to, member information. Are you willing to authorize Signature Federal Credit Union to obtain an employment copy of your credit report?

**Experience**:

- Call Center: 1 year (required)
- Credit Union or Banking: 1 year (required)

Work Location: In person

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