Enterprise Solutions Customer Success Manager

2 weeks ago

Alexandria, United States SHRM Full time

SHRM is a member-driven catalyst for creating better workplaces where people and businesses thrive together. As the trusted authority on all things work, SHRM is the foremost expert, researcher, advocate, and thought leader on issues and innovations impacting today’s evolving workplaces. With nearly 340,000 members in 180 countries, SHRM touches the lives of more than 362 million workers and their families globally.

SHRM Enterprise Solutions is growing The Enterprise Solutions Customer Success Manager (CSM) will deliver a consistent cadence of service to all enterprise clients to increase engagement and satisfaction. This position is responsible for coordinating with the enterprise servicing team, which includes the sales representative, the enterprise solutions architect, and the product owners to better serve enterprise customers during their annual engagement. It also provides relationship account management, service delivery, business operations, and creative thinking around how to support and service SHRM’s largest customers now and into the future. This role is ideal for someone who wants to collaboratively build our service strategy as we deliver it.

Reesponsibilities

Relationship Convening Serve as the convener for enterprise accounts– connecting the enterprise sales and servicing team to better understand how the enterprise partner will grow with SHRM. Establish, maintain, and strengthen the relationships between SHRM and our Enterprise clients through proactive account management, continually understanding their organizational needs, and effective problem resolution. Partner with internal SHRM team members and internal partners to provide support, advice, and guidance to address the workplace challenges of Enterprise and Executive members. Service Delivery Develop and execute a comprehensive servicing strategy working collaboratively with the enterprise sales teams (Midsize and Large markets), Marketing, and other departments to provide a comprehensive personalized support to assist the organization in meeting its workplace challenges. Manage and execute delivery of products and services to Enterprise and Executive Members by working collaboratively with internal product departments and SHRM’s Customer Experience (CX). Business Development Support Monitor and recognize business development opportunities. Partner with the Enterprise Solutions sales team to capitalize on opportunities and execute a renewal strategy for Enterprise customers. Drive Revenue Outcomes Drive impact with enterprise customers to meet objectives in customer acquisition, retention, and delivery of other SHRM products, services, and programs. Monitor and review product and membership benefit utilization with clients during regular strategy conversations (quarterly business reviews). Position Qualifications

Required Bachelor’s degree in Business Management, Human Resources, Marketing, or similar field; or high school diploma (GED) with extended, equivalent, relevant experience. Over 5 years of experience in an association, non-profit organization, or business managing external relationships and/or service delivery. Experience developing and executing a plan with a proven track record of leading others in cross-functional teams. Project Management -- Strong management, leadership, and organizational skills with demonstrated experience in project management efforts and executing an overall strategy Customer Engagement-- Proven results in member or customer acquisition and retention, and account relationship management through a comprehensive personalized support and service strategy. Communication Proficiency -- Excellent oral and written communication and interpersonal skills, including experience in giving public presentations or speaking activities. Problem Resolution -- Creative approaches to problem solving are required. Ability to identify recurring problems, provide solutions, and recommend internal process enhancements. Product and Solution Architect -- Ability to gain a thorough understanding of SHRM membership, products, and services and to collaborate closely with internal stakeholders who have delivery responsibility for SHRM offerings. Ability to bundle these offerings in impactful and value-added ways to address SHRM’s clients’ organizational needs. Demonstrated ability to work within a team environment, delegate responsibilities, drive accountability, and deliver to internal and external customers at all levels. Must be diplomatic, team-oriented, and sensitive to the needs of members and staff to work across a large organization, secure resources, build relationships and identify opportunities is essential. Excellent member and customer service focus with the ability to influence and/or persuade stakeholders. Agile, Accountable -- Demonstrated ability to execute on strategic objectives and goals, meet deadlines and work independently, and possess strong organizational skills. Ability to simultaneously coordinate a variety of complex projects and work within activity program deadlines is needed. Technical Competency -- Proficient experience in using various software programs including Microsoft Office Suite, SharePoint, NetSuite, Salesforce, or similar CRM software. Preferred Experience working with B2B, corporate or enterprise clients or customers Experience working with volunteers Certifications

Project Management Professional (PMP) certification is a plus. Physical Requirements

Must be able to perform essential duties satisfactorily with reasonable accommodations. Work is generally done sitting, talking, hearing, and typing. Visual acuity to use a keyboard, prepare and analyze data and figures; transcribing, viewing a computer terminal; extensive reading. Work Environment

Work is regularly performed in a combination of office and conference settings and routinely uses standard office equipment. Travel Required: Occasional 0-10% Our employment practices are in accordance with the laws that prohibit discrimination against qualified individuals on the basis of race, religion, color, gender, age, national origin, physical or mental disability, genetic information, veteran’s status, marital status, gender identity and expression, sexual orientation, or any other status protected by applicable law.

SHRM is an equal opportunity employer (Minority/Female/Disabled/Veteran).

We do not sponsor applicants for work visas. #J-18808-Ljbffr

  • Customer Success Manager

    6 days ago

    Alexandria, United States Clarivate Analytics US LLC Full time

    We are looking for an energetic Customer Success Manager (CSM) to join our global Customer Success team! The main purpose of the CSM is to retain an assigned book of business associated with Ex Libris software under Clarivate , identify and mitigate risk , and support the growth of key customers. Working proactively with c ustomers, you will help drive value...

  • Project Manager, Enterprise Solutions

    6 days ago

    Alexandria, United States SHRM Full time

    Tuesday, February 20, 2024 SHRMis a member-driven catalystfor creating better workplaces wherepeople and businessesthrive together.As thetrusted authority on all things work, SHRM is the foremost expert, researcher, advocate, and thoughtleader on issuesand innovationsimpacting today’s evolving workplaces.With nearly340,000members in180countries, SHRM...

  • Enterprise Backups Senior Solutions Engineer

    6 days ago

    Alexandria, United States NESCO Inc Full time

    Nesco is working with a client looking for a Enterprise Backups Senior Solutions Engineer: Candidates must be located in DC metro (DC proper, Prince Georges/Montgomery County MD, Northern VA This is very important). Work Site Posture: Hybrid 3-4 days a week at either 2401 Mill Road, Alexandria VA, New Carrollton, MD or L'Enfant Plaza (DC). This position will...

  • Enterprise Backups Senior Solutions Engineer

    5 days ago

    Alexandria, United States NESCO Inc Full time

    Nesco is working with a client looking for a Enterprise Backups Senior Solutions Engineer: Candidates must be located in DC metro (DC proper, Prince Georges/Montgomery County MD, Northern VA This is very important). Work Site Posture: Hybrid 3-4 days a week at either 2401 Mill Road, Alexandria VA, New Carrollton, MD or L'Enfant Plaza (DC). This position...

  • Sr. Customer Assistance Representative

    7 days ago

    Alexandria, United States Enterprise Mobility Inc Full time

    Overview Enterprise is seeking a responsible, dedicated person to join our team as a full-time Sr. Customer Assistance Representative. This position pays $13.39 / hour and is located at: 1607 MacArthur Dr., Alexandria, LA 71301 We offer: Paid time off Employee discount Retirement savings plan including 401k with matching profit sharing Health...

  • Customer Experience Representative

    6 days ago

    Alexandria, United States Enterprise Holdings Full time

    Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working toward our shared...

  • Sr. Customer Assistance Representative

    7 days ago

    Alexandria, United States Enterprise Holdings Full time

    Overview Enterprise is seeking a responsible, dedicated person to join our team as a full-time Sr. Customer Assistance Representative. This position pays $13.39 / hour and is located at: 1607 MacArthur Dr., Alexandria, LA 71301 We offer: Paid time off Employee discount Retirement savings plan including 401k with matching profit sharing ...

  • Sr. Customer Assistance Representative

    7 days ago

    Alexandria, United States Enterprise Holdings Full time

    Overview Enterprise is seeking a responsible, dedicated person to join our team as a full-time Sr. Customer Assistance Representative. This position pays $13.39 / hour and is located at: 1607 MacArthur Dr., Alexandria, LA 71301 We offer: Paid time off Employee discount Retirement savings plan including 401k with matching profit sharing Health...

  • GIS Solution Engineer

    6 days ago

    Alexandria, United States GEOSPATIAL CONSULTING GROUP INTERNATIONAL LLC Full time

    At geo cgi we pride ourselves on not losing our focus. We started out and remain GIS experts (or geeks. . . depending on your perspective). Since 2006, we’ve evolved into a world-class and world-wide service provider of multiple disciplines. We are a talented, hardworking group that share values and characteristics that drive client, professional, and...

  • Senior Manager, Technical Solution

    2 weeks ago

    Alexandria, United States Clarivate PLC Full time

    Clarivate is looking for a Senior Manager of Technical Solution to join the new Technical Solution team which is part of the Customer Success organization, responsible for developing and implementing Pre-Sales and educational programs and content designed to help our customers understand and unlock faster the complete value of our product as part a holistic...

  • GIS Solution Engineer

    7 days ago

    Alexandria, United States GEOSPATIAL CONSULTING GROUP INTERNATIONAL LLC Full time

    At geocgi we pride ourselves on not losing our focus. We started out and remain GIS experts (or geeks. . . depending on your perspective). Since 2006, we’ve evolved into a world-class and world-wide service provider of multiple disciplines. We are a talented, hardworking group that share values and characteristics that drive client, professional, and...

  • Enterprise Account Executive, Federal

    6 days ago

    Alexandria, United States ISC2 Full time

    Your Future. Secured. ISC2 is a force for good. As the world’s leading nonprofit member organization for cybersecurity professionals, our core values — Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence — drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning...

  • Solutions Architect

    5 days ago

    Alexandria, United States Syms Strategic Group, LLC (SSG) Full time

    **Syms Strategic Group (SSG) **is seeking a talented **Solutions Architect** **Department**:Veterans Affairs **Location**:On-site, Washington, DC **Type**:Full Time **Min. Experience**:Experienced **Security Clearance Level**:Public Trust (MBI) **Salary Range**:$124,674 - $165,500 **Military Veterans are highly encouraged to apply!** **Essential...

  • Sr. Enterprise Messaging Engineer

    6 days ago

    Alexandria, United States Networking For Future Full time

    About NFF Networking for Future, Inc. (NFF) is a Washington, DC based company offering a performance-focused approach to delivering transformational IT business solutions. We take pride in keeping users productive and engaged by providing business and IT teams with the solutions they need to improve their performance in a dynamic, connected world. NFF...

  • Sr. Enterprise Messaging Engineer

    7 days ago

    Alexandria, United States Networking For Future (NFF) Full time

    About NFF Networking for Future, Inc. (NFF) is a Washington, DC based company offering a performance-focused approach to delivering transformational IT business solutions. We take pride in keeping users productive and engaged by providing business and IT teams with the solutions they need to improve their performance in a dynamic, connected world. NFF...

  • Enterprise Account Executive, Federal

    7 days ago

    Alexandria, Virginia, United States (ISC)² Full time

    OverviewYour Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values - Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence - drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning...

  • Data & Enterprise Analytics SME

    1 week ago

    Alexandria, United States @Orchard Full time

    Job DescriptionJob DescriptionData & Enterprise Analytics SMESecret Clearance SCI RequiredHybrid, Arlington or Alexandria, VAAre you a Data Analytics professional who wants to be a part of THE Team that is confronting and solving some of the Government’s most pervasive, data problems? Does the idea of leveraging data to justify the adoption of business...

  • Sr. Enterprise Messaging Engineer

    6 days ago

    Alexandria, United States NFF Full time

    About NFF Networking for Future, Inc. (NFF) is a Washington, DC based company offering a performance-focused approach to delivering transformational IT business solutions. We take pride in keeping users productive and engaged by providing business and IT teams with the solutions they need to improve their performance in a dynamic, connected world. NFF is the...

  • Identity and Access Management SME

    1 month ago

    Alexandria, United States Input Technology Solutions Full time

    Job DescriptionJob DescriptionInput Technology Solutions is seeking an Identity and Access Management Architect to join our team. This position is fully remote within the United States.What You Will Do:Serve as a subject matter expert (SME) on Identity and Access Management (IAM) projectsContribute to evolving the overall strategy and operating model for IAM...

  • Branch Sales Associate

    14 hours ago

    Alexandria, United States Carrier Enterprise Full time

    We currently have an exciting opportunity for a Branch Sales Associate in our Alexandria, VA location. All potential candidates should read through the following details of this job with care before making an application. At Carrier Enterprise (CE), we proudly distribute industry leading Carrier, Bryant, Payne and other brands of HVAC and Refrigeration...