Bilingual Customer Service Representative

4 weeks ago

Atlanta, United States Bobby Dodd Institute Full time

**Job Title: Bilingual Contact Center Agent**

**Function**: Contact Center Operations

**Office Location**: College Park

**Workplace** Type**: Onsite

**Employee Status**: Full-Time

**Hours**: M-F - 10:00 AM to 7:00 or 11:00 AM to 8:00 PM

**BDI - Bobby Dodd **Institute empowers** people with differing abilities to maximize their potential by securing economic self-sufficiency, independence, and inclusion within their communities. We do this by offering programs and consulting services for individuals with disabilities and their loved ones.

Our contact center **BPO **(Business Process Outsourcing), allows us to create tailored partnerships that financially support our nonprofit programs.

Our Bilingual Contact Center agent will take English and Spanish Calls from our client’s members. You must maintain a positive, empathetic, and professional attitude toward our customers by creating a positive customer experience. This position requires a passion for problem-solving, both verbal and written communication.

**Responsibilities**:

- Answers phones and research inquiries concerning benefits and enrollment.
- Research and document/update databases such as network-to-network changes and CRM documentation.
- Provides information to internal and external customers.
- Regenerates copies of pertinent correspondence.
- Processes additional assignments, such as PCM changes, address changes, ID card replacements, referral and authorization status calls, data entry, etc.
- Demonstrates regular, reliable, and predictable attendance.
- Other duties as assigned.

**Job Requirements**
- Must speak, read and write the English language.
- Must speak and comprehend the English and Spanish languages.
- High School Diploma or GED
- 1 year of contact center, customer service, insurance, or medical experience preferred.
- Any combination of academic education, professional training, or work experience demonstrating the ability to perform the position’s duties.
- Excellent interpersonal, communication and organization, and multi-tasking skills
- Ability to read, comprehend and explain benefits in a clear, concise, and professional manner.
- Strong PC skills, including MS Word and Excel, and Lotus Notes.
- Able to write clear and concise notes.
- Personnel shall maintain skills through continued and ongoing training through the Centene/HNFS Cornerstone Learning Management System (LMS)
- Pass Skills assessment during the hiring process

The CSR may be asked to complete other duties as assigned by management.** **Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that the employee requests for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

  • Bilingual Customer Service Representative

    2 weeks ago

    Atlanta, United States Bobby Dodd Institute Full time

    Job Title: Bilingual Contact Center Agent Function: Contact Center Operations Office Location: College Park Workplace Type: Onsite Employee Status: Full-Time Hours: M-F - 10:00 AM to 7:00 or 11:00 AM to 8:00 PM BDI - Bobby Dodd Institute empowers people with differing abilities to maximize their potential by securing economic self-sufficiency, independence,...

  • Bilingual Customer Service Representative

    1 week ago

    Atlanta, United States Bobby Dodd Institute Full time

    Job Title: Bilingual Contact Center Agent Function: Contact Center Operations Office Location: College Park Workplace Type: Onsite Employee Status: Full-Time Hours: M-F - 10:00 AM to 7:00 or 11:00 AM to 8:00 PM BDI - Bobby Dodd Institute empowers people with differing abilities to maximize their potential by securing economic self-sufficiency, independence,...

  • Customer Service Representative

    2 weeks ago

    Atlanta, United States CorDx Full time

    Job DescriptionJob DescriptionCordx is seeking a Customer Service Representative for our team. The Customer Service Representative's daily tasks will include answering questions, guiding customer through troubleshooting, helping customers choose products, and handling inbound customer requests. Customer Service Representative Responsibilities:Answering...

  • Customer Service Representative

    1 week ago

    Atlanta, United States CorDx Full time

    Job DescriptionJob DescriptionCordx is seeking a Customer Service Representative for our team. The Customer Service Representative's daily tasks will include answering questions, guiding customer through troubleshooting, helping customers choose products, and handling inbound customer requests. Customer Service Representative Responsibilities:Answering...

  • Bilingual Customer Service Representative

    1 week ago

    Atlanta, United States Aaron's Full time

    We are Aaron's - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job - it is a career...

  • Bilingual Customer Service Associate $12.75 per hour

    4 weeks ago

    Atlanta, United States Center One Full time

    Bilingual Customer Service Associate 16 salaries **Reviews about Pay & Benefits for Bilingual Customer Service Associate in Center One** Job Work/Life Balance Compensation/Benefits Job Security/Advancement Management Job Culture **Great company, not so great clients** Bilingual Customer Service Representative (Former Employee) - Remote - November 11, 2021...

  • Bilingual Customer Service Associate $12.75 per hour

    1 week ago

    Atlanta, United States Center One Full time

    Bilingual Customer Service Associate 16 salaries **Reviews about Pay & Benefits for Bilingual Customer Service Associate in Center One** Job Work/Life Balance Compensation/Benefits Job Security/Advancement Management Job Culture **Great company, not so great clients** Bilingual Customer Service Representative (Former Employee) - Remote - November 11, 2021...

  • Bilingual Customer Service Rep. ONSITE

    3 weeks ago

    Atlanta, United States RemX Full time

    Are you looking for a great opportunity and have at least 6 months to 1 year of customer service experience in retail or call center? This is the opportunity for you!MUST BE AVAILABLE TO WORK ONSITE *Must live within 30 miles of Plantation, FL Location: Onsite Start: June 4 Pay: $18.00 bilingual Hours: Must be available to work between the hours of...

  • Remote Bilingual Customer Service Agent

    4 weeks ago

    Atlanta, United States Disabled Veteran Solutions Full time

    14.00-14.50 per hour | Atlanta, GA, USA | Hourly | Full Time Disabled Veteran Solutions is seeking experienced Inbound Customer Service Representatives to support government-based contracts in security, health and human services, and state benefits. At DVS, we pride ourselves in our excellent communication skills and are motivated to provide exceptional...

  • Call Center Customer Service

    1 week ago

    Atlanta, United States Focus of Georgia, Inc. Full time

    Call Center Customer Service Representative Estimated Duration: 6 month time period is also needs based. Hourly Pay Rate: Non bilingual - $17.00 an hour Bilingual $19.00 an hour. Work Schedule: 8: 00 AM to 5: 00 PM M-F Training will be 100% onsite. A Customer Service, Customer Service Representative, Call Center, Tax, Retail, Staffing

  • Call Center Customer Service

    3 weeks ago

    Atlanta, United States Focus of Georgia, Inc. Full time

    Call Center Customer Service Representative Estimated Duration: 6 month time period is also needs based. Hourly Pay Rate: Non bilingual - $17.00 an hour Bilingual $19.00 an hour. Work Schedule: 8: 00 AM to 5: 00 PM M-F Training will be 100% onsite. A Customer Service, Customer Service Representative, Call Center, Tax, Retail, Staffing

  • Call Center Customer Service

    4 weeks ago

    Atlanta, United States Focus of Georgia, Inc. Full time

    Call Center Customer Service Representative Estimated Duration: 6 month time period is also needs based. Hourly Pay Rate: Non bilingual - $17.00 an hour Bilingual $19.00 an hour. Work Schedule: 8: 00 AM to 5: 00 PM M-F Training will be 100% onsite. A Customer Service, Customer Service Representative, Call Center, Tax, Retail, Staffing

  • Call Center Customer Service

    1 week ago

    Atlanta, United States Focus of Georgia, Inc. Full time

    Call Center Customer Service Representative Estimated Duration: 6 month time period is also needs based. Hourly Pay Rate: Non bilingual - $17.00 an hour Bilingual $19.00 an hour. Work Schedule: 8: 00 AM to 5: 00 PM M-F Training will be 100% onsite. A Customer Service, Customer Service Representative, Call Center, Tax, Retail, Staffing

  • Bilingual Cashier and Customer Service

    3 weeks ago

    Atlanta, United States Restaurant Equipment Market LLC Full time

    Job DescriptionJob DescriptionCompany:We are a restaurant supply retail store. We have been in business since 1992. The company is family owned and operated, we currently have 15 amazing people and looking for more to join our team!Responsibilities:Welcome and identify customer needsCheck customer accurately at our counterEnsure accuracy in opening and...

  • Bilingual Cashier and Customer Service

    2 months ago

    Atlanta, United States Restaurant Equipment Market LLC Full time

    Job DescriptionJob DescriptionCompany:We are a restaurant supply retail store. We have been in business since 1992. The company is family owned and operated, we currently have 15 amazing people and looking for more to join our team!Responsibilities:Welcome and identify customer needsCheck customer accurately at our counterEnsure accuracy in opening and...

  • Bilingual Cashier and Customer Service

    1 week ago

    Atlanta, United States Restaurant Equipment Market LLC Full time

    Job DescriptionJob DescriptionCompany:We are a restaurant supply retail store. We have been in business since 1992. The company is family owned and operated, we currently have 15 amazing people and looking for more to join our team!Responsibilities:Welcome and identify customer needsCheck customer accurately at our counterEnsure accuracy in opening and...

  • Customer Service Representative

    3 weeks ago

    Atlanta, United States Jet Management Executives Full time

    Job DescriptionJob Description The consumer comes first within the hospitality industry and that is no exception at Jet Management. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you...

  • Customer Service Representative

    2 weeks ago

    Atlanta, United States Focus of Georgia, Inc. Full time

    FOCUS OF GA IS SEEKING A CUSTOMER SERVICE REPRESENTATIVE FOR OUR CLIENT IN THE ATLANTA AREA! Estimated Duration: 3 to 6 months or longer, depending on the need. Hourly Pay Rate: $16.00 an hour Work Schedule: Monday - Friday 8 AM - 4:30 PM Remote is a Customer Service Representative, Customer Service, Representative, Retail, Staffing

  • Customer Service Representative

    4 weeks ago

    Atlanta, Georgia, United States U - Haul Full time

    U-Haul is in search of friendly, motivated people for the position of Customer Service Representative.As a Customer Service Representative you will work as part of a supportive team to be the face of U-Haul's exceptional service, ensuring customers get all the help they need on their journeys.Assist customers inside and outside U-Haul Center with U-Haul...

  • Customer Service Representative

    2 weeks ago

    Atlanta, United States Packaging Corporation of America Full time

    Customer Service Representative 3200 Lakewood Ave SW, Atlanta, GA 30344, USA Req #9655 Friday, May 3, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display...