Retail Store Management

2 months ago

Atlanta, United States Le Chateau European Interiors Full time
Job DescriptionJob Description

Job Title: Retail Store Manager

Department: Customer Service and Operations
Reports To: Owner
Location: In-Person

Job Summary:
The Retail Store Manager is responsible for overseeing the day-to-day operations of our antique furniture store, Le Chateau. This includes managing customer relations, coordinating deliveries, and ensuring the store runs smoothly and efficiently. The ideal candidate will be a proactive and organized individual with strong communication skills and a passion for customer service.

Key Responsibilities:

  • Coordinate Deliveries:

    • Coordinate and communicate with delivery drivers to plan efficient delivery routes.

    • Liaise with customers to schedule delivery times and ensure their availability.

    • Address any delivery issues or customer concerns promptly and effectively.

  • Store Management:

    • Track and manage inventory to ensure stock levels are adequate and up-to-date.

    • Regularly update the website with new items, ensuring accurate descriptions and photos.

    • Monitor and analyze sales data to identify trends and opportunities for improvement.

    • Maintain the store’s appearance and organization to create a welcoming environment for customers.

  • Customer Relations:

    • Assist customers with their shopping experience both in-person and online, providing knowledgeable and friendly service.

    • Respond to customer inquiries via email, phone, and social media in a timely and professional manner.

    • Handle customer complaints and returns with patience and efficiency to ensure customer satisfaction.

    • Develop and maintain relationships with repeat customers, fostering a loyal customer base.

Requirements:

  • Education: Associate's degree

  • Experience: 1-2 years in retail management or a related field

  • Skills:

    • Outgoing personality with excellent interpersonal skills

    • Strong verbal and written communication abilities

    • Highly organized with the ability to multitask and prioritize effectively

    • Proficiency with Shopify and Microsoft Excel

    • Visionary mindset with the ability to generate new ideas and innovative solutions to enhance store operations and customer experience

Preferred Qualifications:

  • Bachelor’s degree in Business Administration, Retail Management, or a related field

  • Experience in the furniture or home décor industry

Working Conditions:

  • Full-time position, Monday to Friday, 9am to 6pm

Compensation:

  • Salary: $80,000 per year plus commission based on sales performance

Benefits:

  • 2 weeks paid vacation per year

  • Employee discount on store merchandise

  • Professional development opportunities

Application Process:
Interested candidates should submit their resume and a cover letter detailing their qualifications and experience to bonjour@lechateauatl.com.

Company DescriptionLe Chateau is a premier custom furniture store specializing in antique European pieces. As a small family business, we pride ourselves on offering a unique blend of traditional craftsmanship and modern customization options. Our clients enjoy a personalized shopping experience, whether visiting our in-person showroom or exploring our curated online selection. At Le Chateau, we are dedicated to preserving the elegance of the past while meeting the individual needs of today's customers.Company DescriptionLe Chateau is a premier custom furniture store specializing in antique European pieces. As a small family business, we pride ourselves on offering a unique blend of traditional craftsmanship and modern customization options. Our clients enjoy a personalized shopping experience, whether visiting our in-person showroom or exploring our curated online selection. At Le Chateau, we are dedicated to preserving the elegance of the past while meeting the individual needs of today's customers.

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