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Service Advisor

3 months ago

Dallas, United States Professional Alternatives Full time $50,000
Job DescriptionJob Description

Insulation Equipment Service Advisor

 

Hours are Monday – Friday 7:30am to 4:30pm

Base salary of $50,000 + bonus potential

Full benefits on a contributory basis, PTO, 401k, Life Insurance

 

Job Responsibilities

  • Initiates equipment services and repairs by ascertaining performance problems and services requested.
  • Develops estimates, writing repair orders, and maintaining customer rapport and records.
  • Ascertains equipment problems and services by listening to customer’s description of symptoms, clarifying description of problems, conducting inspections, checking vehicle maintenance records, and examining service schedules.
  • Schedules diagnostics with technicians
  • Develops estimates by costing materials, supplies, and labor.
  • Calculates customer’s payment, including deductibles.
  • Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
  • Obtains approval signatures and enters RO into service database system.
  • Maintains customer rapport by explaining estimates and expected return of equipment, obtaining customer’s approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns.
  • Maintains equipment records by recording problems and corrective actions planned.
  • Updates job knowledge by participating in educational opportunities and reading manufacturers’ publications.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Qualifications/Skills

  • Equipment Maintenance
  • Problem solving
  • Reporting research results
  • Quality focus
  • Productivity
  • Estimating
  • Willing to learn new products and equipment
  • Customer service
  • Safety management

Requirements

  • High school diploma, GED, or equivalent
  • 2+ years of experience in a service advisor role strongly preferred
  • English / Spanish bilingual is A PLUS
  • Computer (excel) and point-of-sale proficiency
  • Previous customer service experience
  • Valid driver’s license with an acceptable driving record
Company DescriptionProfessional Alternatives is a leading staffing firm specializing in all levels of corporate administrative and professional support, as well as executive placement. Starting in 1998, the Professional Search Group has a successful track record of providing local and national staffing-related support to a multitude of industries. We pride ourselves on building lasting relationships with each client and candidate, and our hands-on approach allows us to make the best long-term match for both.Company DescriptionProfessional Alternatives is a leading staffing firm specializing in all levels of corporate administrative and professional support, as well as executive placement. Starting in 1998, the Professional Search Group has a successful track record of providing local and national staffing-related support to a multitude of industries. We pride ourselves on building lasting relationships with each client and candidate, and our hands-on approach allows us to make the best long-term match for both.