HYBRID Collections Support Specialist

2 weeks ago


Alpharetta, United States Insight Global Full time
Job DescriptionJob Description

Position: Collections Support Specialist

Location: Alpharetta, GA (Hybrid 1-2X/week on site)

Duration: 6 month Contract to Hire

Must Haves:

  • 3+ years of experience in accounting, collections or customer service/billing required.
  • Previous experience with computer applications, such as Microsoft Word and PowerPoint.
  • Intermediate Excel skills
  • Email Outlook experience
  • Strong written and verbal communication skills
    • Email and call driven position interfacing with customers and colleagues on balances due.
    • Strong ability to accurately document and record customer/client information.
    • Attention to detail
    • Customer service skills and interpersonal skills.
  • Strong ability to work independently and manage one’s time.
  • Strong leadership and mentoring skills necessary to provide support and constructive performance feedback.
  • High school diploma or GED

 

Plusses:

  • General knowledge of accounting
  • Bachelor’s/Associates Degree

 

 

Job Responsibilities:

  • Approve the resolution of customers’ service or billing complaints by authorizing activities such as refunding money and adjusting bills.
  • Act as escalation point for clients/customers.
  • Approve the referral of unresolved customer grievances to designated departments for further investigation.
  • Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.

 

Summary:

A client of Insight Global is looking for a Collections Support Specialist. The main function of a customer accounting specialist is to interact with customers and colleagues on past due balances, account inquiries and resolve complaints. A typical customer accounting specialist is responsible for payment by end of month, determining the client’s issue, offer possible solutions, collaborate with internal departments, or providing follow-up as needed. Customer accounting agents are inbound and outbound daily with emails/calls.



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