Information Technology Support Specialist

3 weeks ago

Alpharetta, United States Benjamin Douglas Full time

Job Title: IT Support Specialist II

Location: Alpharetta, Georgia

Start: ASAP

Salary: Competitve rates


The IT Support Specialist II is responsible for all company division location technology equipment and services and their employee's use of technology equipment and services to accomplish the goals of the company most efficiently. This role will ensure the implementation, maintenance, and support of technical systems required for property management operations. This role will track and manage technology equipment and services lifecycle including costs, legal status, deployment/phase out, support, while developing governance through policy, procedure, documentation and training, by working with external vendors and internal teams.

What You Will Do

  • Makes decisions to create and manage groups of resources for projects and ongoing operations, including budget, assets, and vendors/team by identify ongoing costs associated with technology hardware, software, and services.
  • Assumes responsibility for technology invoices, contract terms, payments, allocations, and budgeting.
  • Researches, tests, recommends, and implements technology and technology solutions; collaborates with staff, vendors, hardware, and software manufacturers to determine specifications that meet functional needs of customers, staff, integrated dependent systems, and interoperability. Makes recommendations for innovative technology solutions.
  • Oversees lifecycle management of all company division buildings, offices, and user technology. Lifecycle management includes planning, procurement, implementation, efficient use, maintenance, transitions, and ethical disposal.
  • Ensures hardware policy and procedure aligns with company management of company and user data.
  • Plans and defines the scope of IT support projects in collaboration with management from one or more government properties agencies, authorities.
  • Manages all assigned technology projects from concept development and initiation with project stakeholders, planning, execution, monitoring, and close-out tasks. Determines the resources (time, money, equipment, etc.) required for project completion.
  • Monitors and analyzes all company division support requests and ensures timely resolution.
  • Uses team operations to develop company technology policy and procedure, and develop position family (IT Support Specialist). Provides consistent training, guidance, and knowledge to team members, committee members, and all users. Sets operational service levels, response plans, disaster recovery, and KPIs for stakeholder reporting.
  • Ensures documentation of all license contracts, forms, business agreements, resources, project management, memos, and vendor management.
  • Communicates with stakeholders, internal and external, at all organizational levels, in all forms (written, verbal and interpersonal) regarding project status, work assignments, resolved and unresolved incidents and problems, risks that prevent or obstruct adherence to service level agreements or the execution of assignments, violations of departmental policy and procedures.



Qualifications

  • Bachelor's Degree in Information Technology, Business, or related fields Required
  • or equivalent work experience Required
  • An advance degree and certifications in technology or business Preferred
  • Experience developing policy and procedures. Required
  • Experience developing and negotiating equipment and service contracts. Required
  • Experience with telecommunications, both business and wireless. Required
  • Proven history of technology management to meet company goals and ensure business continuity.
  • Understanding of business operations.
  • Excellent written, verbal, and interpersonal communication skills, with both technical and non-technical audiences.
  • Ability to provide cost-benefit analysis for strategic planning and project management.
  • Ability to identify problems, collect and analyze data and draw logical conclusions.
  • Ability to prioritize, multi-task and meet deadlines.
  • Excellent use of technology skills including mobile devices and office software.
  • Ability to maintain confidentiality.
  • Certifications in technology or business Preferred

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