CSR - Spanish Call Center

3 weeks ago


New York, United States Noor Associates Full time
Job DescriptionJob Description

Job Title: CSR-Call Center

Location:  New York, NY 10004 (Manhattan, NY)

Salary: Spanish-speakers:  $17.50/hour

Work Schedule: Monday to Friday (8hrs/day)

Contract Length:  4 months contract – with possibility of extension or conversion depending on the performance, attendance, and client needs

 

Job Description:

·        Responds to enrollment services calls, provides responses to questions, mails information in response to request, and refers callers in the event of problems or concerns.

·        Educates clients on managed care.

·        Assesses client’s health care needs and assists clients in choosing a health plan.

·        Maintains updated knowledge of the CHOICE Project.

·        Assists clients in enrolling/disenrolling in health plans.

·        Receives and sort enrollment/disenrollment forms.

·        Reviews enrollment forms for accuracy and completeness.

·        Processes enrollment/disenrollment forms.

·        Sends necessary letters to clients.

·        Raises issues of concern and/or problems to the attention of the Central Operations Supervisor.

·        Performs managed care education and enrollment services when call volume warrants. Assists or performs mailroom functions, when assigned.

·        Meets all standards established for this position as outlined in the attached performance criteria.

·        Performs other duties as may be assigned by the Call Center Supervisor or management.

 

Requirements:

·        High School / GED; College degree preferred

·        Knowledge of the community to be served

·        Effective communication skills

·        Ability to follow directions

·        Ability to interact courteously and effectively with a variety of people

·        Ability to handle pressure and perform multiple tasks



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