Client Services Administrative Liaison

2 weeks ago

Plymouth Meeting, United States AllianceOne Incorporated Full time
Job DescriptionJob Description

Now is a great time to join AllianceOne As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.

Job Description:

AllianceOne Inc, provides call center solutions and customized receivables management products for creditors in the financial services, healthcare, government, utility, retail, telecommunications, commercial, and related markets.

As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.

AllianceOne is currently seeking a Talented Professional to add to our team:

Position: Client Services Administrative Liaison

Location: Plymouth Meeting, PA (On-Site)

Pay and Benefits:

The pay range for this position is $15.00- $17.00/hour dependent upon qualifications.

Our comprehensive benefits include but are not limited to: Health Insurance (Medical/Dental/Vision), HSA/FSA plans, Generous Paid Time Off package, Optional Daily Pay, EAP, 401k after 90 days and much more 

Full-Time employees are eligible for Health benefits on the first of the month following hire date, or coincident to hire date if hired on the first of the month.

Description:

Administrative support for the client services department.  Printing, Addressing and mailing of client and debtor correspondence.   Sorting and scanning of mail received in the office.

RESPONSIBILITIES ALSO INCLUDE:

  • Printing and mailing of letters required to be sent to consumers using a mail merge.
  • Daily printing of PDF letters created by other team members and mailing them and noting the appropriate account.
  • Opening mail received for the client services department and scanning to the correct party.
  • Receiving correspondence from the payment processing department, sorting them and scanning to the correct representative.
  • Preparing outbound dispute responses and working the dispute email box.
  • Maintain documentation of tasks on CAST IMS.
  • Maintains a log of office visitors
  • Ensuring you are following written procedures and are within compliance
  • Promotes a positive atmosphere and working relationship with and among employees; supports and cooperates with other managers and supervisors company-wide.
  • Recording and logging most information obtained for future reference.
  • Exemplifies and promotes the welfare of the company internally and in contact with customers and the general public.
  • Other duties as assigned by management.

Education and specific Training

  • HS diploma required.  College degree preferred.

Work experience

  • General collection knowledge

Technical Skills

  • Proficiency with MS Office products (Word, Excel, Access, Outlook).
  • General computer skills with experience in working with Windows, and DOS. 

Soft and specific skills

  • Excellent communication skills.
  • Customer service skills.
  • Adaptable
  • Ability to prioritize.
  • Work well both independently and in a group.
  • Organized
  • Detail oriented

#ZRA1

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at recruiting@allianceoneinc.com.

Questions?

  • Please review our privacy notice available at the following www.allianceoneinc.com/careers
  • For additional information on AllianceOne visit our website at www.allianceoneinc.com

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