Customer Service Lead
1 week ago
Join Our Team as a Customer Service Lead at Valhalla Vitality
Valhalla Vitality is a telemedicine holistic wellness center that delivers convenient access to health-promoting therapies that improve overall well-being. The team at Valhalla Vitality approaches medicine from a holistic point of view using science and technology. The wellness center provides therapies for weight loss and anti-aging, innovative weight loss therapies such as Semaglutide and Tirzepatide, and therapies to restore hormone balance.
Job Description
We are seeking a highly motivated and experienced Customer Service Lead to join our team. The ideal candidate will have exceptional leadership skills, a passion for customer satisfaction, and a proven track record of success in a customer service environment. As a Customer Service Lead, you will be responsible for supervising and guiding a team of customer service representatives, ensuring that they provide outstanding support to our valued customers. You will also play a key role in optimizing processes, implementing best practices, and fostering a positive and collaborative work environment.
Duties & Responsibilities
- Oversee the customer service and onboarding line inquiries and ensure that all are answered promptly and correctly
- Serve as a point of escalation for complex customer inquiries or issues, resolving them promptly and effectively
- Conduct quality checks on the responsiveness of the customer service
- Generate customer service templates and proofread documents for grammar, punctuation, and spelling errors
- Liaison between different departments within the company
- Document patient request/information
- Responding efficiently and accurately to patients with solutions to inquiries
Qualifications
- Demonstrates proper judgment at all times when determining what action to take when resolving problems
- Highly attentive to detail
- Proven working experience in Customer Service
- Proficient English
- Ability to think strategically and lead the customer service team
- Strong client-facing and communication skills
- Knowledge of basic computer and word processing applications
- Minimum of three years of related experience
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Expected hours: 37.5 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- Bachelor's (Required)
Experience:
- Customer service: 3 years (Required)
- Medical office management: 2 years (Required)
- Telehealth: 2 years (Required)
- Google Suite: 2 years (Required)
Ability to Commute:
- Howard Beach, NY (Required)
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