Customer Service Lead

1 week ago


Howard Beach, United States Valhalla Vitality Full time
Job DescriptionJob Description

Join Our Team as a Customer Service Lead at Valhalla Vitality

Valhalla Vitality is a telemedicine holistic wellness center that delivers convenient access to health-promoting therapies that improve overall well-being. The team at Valhalla Vitality approaches medicine from a holistic point of view using science and technology. The wellness center provides therapies for weight loss and anti-aging, innovative weight loss therapies such as Semaglutide and Tirzepatide, and therapies to restore hormone balance.

Job Description

We are seeking a highly motivated and experienced Customer Service Lead to join our team. The ideal candidate will have exceptional leadership skills, a passion for customer satisfaction, and a proven track record of success in a customer service environment. As a Customer Service Lead, you will be responsible for supervising and guiding a team of customer service representatives, ensuring that they provide outstanding support to our valued customers. You will also play a key role in optimizing processes, implementing best practices, and fostering a positive and collaborative work environment.

Duties & Responsibilities

  • Oversee the customer service and onboarding line inquiries and ensure that all are answered promptly and correctly
  • Serve as a point of escalation for complex customer inquiries or issues, resolving them promptly and effectively
  • Conduct quality checks on the responsiveness of the customer service
  • Generate customer service templates and proofread documents for grammar, punctuation, and spelling errors
  • Liaison between different departments within the company
  • Document patient request/information
  • Responding efficiently and accurately to patients with solutions to inquiries

Qualifications

  • Demonstrates proper judgment at all times when determining what action to take when resolving problems
  • Highly attentive to detail
  • Proven working experience in Customer Service
  • Proficient English
  • Ability to think strategically and lead the customer service team
  • Strong client-facing and communication skills
  • Knowledge of basic computer and word processing applications
  • Minimum of three years of related experience

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Expected hours: 37.5 per week

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Education:

  • Bachelor's (Required)

Experience:

  • Customer service: 3 years (Required)
  • Medical office management: 2 years (Required)
  • Telehealth: 2 years (Required)
  • Google Suite: 2 years (Required)

Ability to Commute:

  • Howard Beach, NY (Required)
Company DescriptionValhalla Vitality is dedicated to providing convenient access to wellness tools for anyone looking to optimize their health.Company DescriptionValhalla Vitality is dedicated to providing convenient access to wellness tools for anyone looking to optimize their health.
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