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IT Support Technician IV

1 month ago

Englewood, United States Johnson Service Group Full time
Job DescriptionJob Description

Johnson Service Group (JSG) is recruiting an IT Support Technician IV, for a permanent position with our clients at Sierra Nevada Corporation in Englewood, CO

 As an IT Support Technician IV, you'll be using your skills and expertise to provide computer, hardware, and software support to our employees. You'll be responsible for installing, troubleshooting, servicing, and repairing desktop/laptop computers and our network equipment, providing personal computer, hardware, and software support and installing attendant software. You'll investigate information, network, and communications needs of our employees and make recommendations regarding software and hardware purchases to meet those needs.

*The right individual for this exceptional position will be responsible for the support of our business area leadership team. This is a unique opportunity to join a talented and dynamic team that is highly valued by SNC for their creativity, attention to detail and impeccable customer service.

*This hand-on technical position will manage executive technical requirements, diagnose technical incidents, help design innovative solutions, and be a key stakeholder on IT projects.  

*Technical responsibilities include (but not limited to) support and administration for AV technologies, computing hardware and systems, packaged software, peripheral equipment, proprietary software, and network connectivity to ensure the efficient and successful operations of IT automation in accordance with SNC corporate business, security, and IT standards, practices, policies, and procedures. 

Responsibilities:

    • Responsible for executive level technical support so we'll need an experienced tech with exceptional customer service and communication skills.
    • Manage problem recognition, research, isolation, resolution and follow-up for incidents and requests
    • Provide high quality, service focused support, in person, by phone or email with both technical and non-technical clients
    • Responsible for the installation, configuration and support of computer, AV, and any other IT related equipment
    • Key technical contributor in the development, deployment, monitoring, maintenance, upgrade of IT systems, including AV, Meeting Services, PCs, operating systems, software, hardware and peripherals
    • Work with stakeholders & IT management to define business and systems requirements for innovative technology implementations ·
    • Support strategic and executive offsite events
    • Discover and conduct research on potential technology
    • Maintain proficiencies with the latest technologies, evaluate new technologies and the application within the SNC environment
    • Support and prepare technology needed for international travel
    • Other duties as assigned

Must-haves:

    • Associate's Degree in a related field of study with typically 6 or more years of relevant experience.
    • Higher education may substitute for relevant experience
    • Relevant experience may be considered in lieu of required education
    • In-depth knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies and RSA and Video Teleconference (VTC) and other related peripherals 
    • Strong sense of customer/solution ownership, an overall drive for excellence, and a proven ability to manage multiple projects to successful completion
    • Team focused with the capacity for knowledge sharing and team leadership 
    • Strong written and verbal communication skills with end users and leadership
    • Drive to maintain current knowledge of industry trends and potential impact on the business
    • Demonstrate a customer care philosophy that ensures a high level of customer satisfaction
    • Ability to understand user and business needs and translate to technical solutions
    • Ability to manage small IT projects
    • Comprehensive troubleshooting skills of industry standard hardware and software products/services
    • Must have the ability to obtain and maintain a US Secret security clearance.

Preferred:

    • Information Technology certifications (Microsoft, A+, Help Desk Institute, Dell, etc.) a plus.
    • CompTIA Security+
    • CompTIA Network+
Company DescriptionOur people and culture make JSG a great place to work. We are all about growing and investing in our staff. JSG’s mission is to empower people, help our clients reach their goals, and hire motivated individuals. Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies. We are always looking for great people to join our team—we want to see your success here at JSG

We can be found locally in more than 30 offices throughout the United States and Canada. JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs.

Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.Company DescriptionOur people and culture make JSG a great place to work. We are all about growing and investing in our staff. JSG’s mission is to empower people, help our clients reach their goals, and hire motivated individuals. Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies. We are always looking for great people to join our team—we want to see your success here at JSG\r
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We can be found locally in more than 30 offices throughout the United States and Canada. JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs.\r
\r
Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.