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Customer Service Representative

4 months ago

Saint Paul, United States Express Employment Professionals Full time
Job DescriptionJob Description

The customer service representative is responsible for providing exceptional customer service to clients via various channels, including phone, email, and live chat. They will handle inquiries, resolve complaints, and troubleshoot problems with efficiency and professionalism, aiming to ensure customer satisfaction and retention.

Responsibilities:

  1. Respond promptly to customer inquiries via phone, email, and live chat.
  2. Acknowledge and resolve customer complaints, striving for first-contact resolution.
  3. Maintain a high level of product or service knowledge to effectively address customer concerns and questions.
  4. Process orders, returns, and exchanges accurately and efficiently.
  5. Assist customers with product recommendations, troubleshooting, and technical support.
  6. Collaborate with other departments to escalate and resolve complex issues.
  7. Document all customer interactions and transactions accurately in the CRM system.
  8. Follow up with customers to ensure their issues are resolved to their satisfaction.
  9. Provide feedback to management regarding customer concerns and trends.
  10. Continuously strive to improve customer service skills and knowledge through training and development opportunities.

Requirements:

  1. High school diploma or equivalent; associate's or bachelor's degree preferred.
  2. Proven customer service experience, preferably in a call center or retail environment.
  3. Excellent communication skills, both verbal and written.
  4. Strong problem-solving abilities and attention to detail.
  5. Ability to remain calm and professional under pressure.
  6. Proficiency in computer applications and CRM software.
  7. Flexibility to work evenings, weekends, and holidays as required.
  8. Empathy and patience when dealing with customers from diverse backgrounds.
  9. Ability to work independently and as part of a team.
  10. Willingness to adhere to company policies and procedures.
Company DescriptionExpress Employment Professionals is one of the top staffing companies in the U.S. and Canada. Every day, we help people find jobs and provide workforce solutions to businesses. Express has more than 800 franchise locations that provide a full range of employment solutions that include full-time, temporary, and part-time employment in a wide range of positions, including professional, commercial, and administrative.Company DescriptionExpress Employment Professionals is one of the top staffing companies in the U.S. and Canada. Every day, we help people find jobs and provide workforce solutions to businesses. Express has more than 800 franchise locations that provide a full range of employment solutions that include full-time, temporary, and part-time employment in a wide range of positions, including professional, commercial, and administrative.