Retail Assistant Manager

2 weeks ago


Ridgeland, United States Platos Closet Ridgeland Full time $16 - $20
Job DescriptionJob Description

We are seeking a Retail Assistant Manager to join our team You will be responsible for overseeing and coordinating the activities of the retail sales team; including but not limited to buying, pricing,, sales, merchandising, loss prevention, training and managing staff. Promote a high level of customer service and continually strive for innovative solutions and alternatives in bettering the business.

Responsibilities:

Assist Owner in meeting the following expectations:

  • Meet or exceed financial goals, focusing on sales and overall profitability.
  • Maintain controllable expenses within established guidelines.
  • Drive sales through staff development, focusing on coaching, training, and role modeling desired behaviors.
  • Support and execute all buys as per process of efficiency guidelines. Manage all customer buys to ensure we maintain productivity and profitability standards.
  • Promote and role model a culture of positive customer service to everyone daily.
  • Maintain merchandise and visual presentation standards daily.
  • Recruit, hire, and train associates for all store positions. Establish schedules; implement individual development plans, and set productivity and performance standards for each associate. Complete and deliver associate performance evaluations promptly. Create and maintain an environment of consistent and continuous coaching.
  • Supervise a team of retail sales workers
  • Ensure all inventory functions, including regular inventory counts, are completed as directed. Receive merchandise and ticket promptly. If needed, follow the appropriate backstocking recommendations.
  • Establish and maintain operational and monetary controls. Prepare daily bank deposits and perform daily/weekly auditing tasks. Report any discrepancies, theft, or suspected theft by employees or customers to the appropriate parties immediately.
  • Track monthly results and trends for business forecasting
  • Resolve escalated customer complaints
  • Other duties as assigned.

Qualifications:

  • High School Diploma or GED required. Some post-secondary education is preferred.
  • Previous experience in retail, customer service, or other related fields
  • Ability to thrive in a fast-paced environment
  • Proven customer service skills and excellent written and communication skills
  • Strong leadership, organizational skills, and time management are critical.
  • Sales and goal-oriented.
  • Must have the knowledge and ability to utilize computers and related technology efficiently.

Physical Requirements:

  • Ability to stand and walk for long periods, up to 8 hours per day.
  • Lifting up to 40 lbs. without assistance. May involve heavier lifting with the assistance of a team member or cart/dolly.
  • Bending, rotating, and reaching customary to a retail environment; including receiving, pricing, and stocking/back stocking merchandise.
  • Exposure to the typical retail environment and noise levels.
  • Able to operate a computerized sales terminal.
Company DescriptionPlato's Closet stores buy and sell gently used brand-name teen apparel and accessories.Company DescriptionPlato's Closet stores buy and sell gently used brand-name teen apparel and accessories.

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