Retail Assistant Manager
2 weeks ago
We are seeking a Retail Assistant Manager to join our team You will be responsible for overseeing and coordinating the activities of the retail sales team; including but not limited to buying, pricing,, sales, merchandising, loss prevention, training and managing staff. Promote a high level of customer service and continually strive for innovative solutions and alternatives in bettering the business.
Responsibilities:
Assist Owner in meeting the following expectations:
- Meet or exceed financial goals, focusing on sales and overall profitability.
- Maintain controllable expenses within established guidelines.
- Drive sales through staff development, focusing on coaching, training, and role modeling desired behaviors.
- Support and execute all buys as per process of efficiency guidelines. Manage all customer buys to ensure we maintain productivity and profitability standards.
- Promote and role model a culture of positive customer service to everyone daily.
- Maintain merchandise and visual presentation standards daily.
- Recruit, hire, and train associates for all store positions. Establish schedules; implement individual development plans, and set productivity and performance standards for each associate. Complete and deliver associate performance evaluations promptly. Create and maintain an environment of consistent and continuous coaching.
- Supervise a team of retail sales workers
- Ensure all inventory functions, including regular inventory counts, are completed as directed. Receive merchandise and ticket promptly. If needed, follow the appropriate backstocking recommendations.
- Establish and maintain operational and monetary controls. Prepare daily bank deposits and perform daily/weekly auditing tasks. Report any discrepancies, theft, or suspected theft by employees or customers to the appropriate parties immediately.
- Track monthly results and trends for business forecasting
- Resolve escalated customer complaints
- Other duties as assigned.
Qualifications:
- High School Diploma or GED required. Some post-secondary education is preferred.
- Previous experience in retail, customer service, or other related fields
- Ability to thrive in a fast-paced environment
- Proven customer service skills and excellent written and communication skills
- Strong leadership, organizational skills, and time management are critical.
- Sales and goal-oriented.
- Must have the knowledge and ability to utilize computers and related technology efficiently.
Physical Requirements:
- Ability to stand and walk for long periods, up to 8 hours per day.
- Lifting up to 40 lbs. without assistance. May involve heavier lifting with the assistance of a team member or cart/dolly.
- Bending, rotating, and reaching customary to a retail environment; including receiving, pricing, and stocking/back stocking merchandise.
- Exposure to the typical retail environment and noise levels.
- Able to operate a computerized sales terminal.
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