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Seasonal Customer Service Specialist

1 month ago

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Job DescriptionJob Description

Customer Service Specialist (Seasonal)

 

Mur-chol-uh-jee | The science of company merch; the skill of creating and delivering custom-branded apparel and corporate gifts around the world.

 

Merchology is a leading eCommerce retailer in B2B sales of co-branded merchandise including apparel, headwear, drinkware, gifts, and accessories. We are family-owned, people-powered, and we are adding to our #MerchFam at our facility Plymouth. Come see why we are a three-time Star Tribune Top Workplaces award winner

 

Merchology is seeking a Seasonal Customer Service Specialist to join our team, starting in August 2024, and working through January 2025. This role will report directly to the Customer Service Supervisor and involves post-sale customer service, including handling inquiries, managing order issues, and ensuring prompt and effective communication with customers. The ideal candidate will possess strong communication skills, a collaborative demeanor, and the ability to resolve customer escalations.

 

A Successful Customer Service Specialist will:

  • Handle customer inquiries via phone, email, and chat, utilizing problem-solving skills to meet customer needs.

  • Initiate outbound calls and ensure prompt response to voicemails left by customers.

  • Assist with answering new ticket questions including status updates, rush order requests, proof approvals, logo edits, and any order issues during production, transit, or after delivery.

  • Manage and promptly address incoming emails, Slack chats, or internal tags.

  • Provide accurate, valid, and complete information by using the right methods/tools.

  • Build sustainable relationships and trust with customers through open and interactive communication.

  • Collaborate with team members to improve customer service processes.

  • Keep up to date with product knowledge and customer service best practices.

  • Efficiently handle customer complaints and escalations, provide appropriate solutions and alternatives, and follow up to ensure complete resolution.

  • Additional projects or duties as assigned.

 

Job Requirements:

  • High school diploma or GED required; associate or bachelor’s degree preferred

  • One or more years of customer service experience in retail, restaurant, sales, or office environment

  • Friendly and team-oriented attitude to Win as a Team

  • Microsoft Office Suite proficiency

  • HubSpot or CRM knowledge a plus

  • Efficient and detail-oriented

  • Ability to type 45 WPM