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Open Enrollment CSR
5 months ago
Are you a seasoned customer service representative with call center experience? Palmer Group has an amazing remote opportunity for you on a contract basis. We have partnered with this reputable client in the insurance space to hire an Open Enrollment CSR. If this opportunity interests you and you meet the qualifications listed below, apply now
This role is remote, however applicants are required to reside within one hour of Urbandale, Iowa.
Responsibilities:
- Answer inbound calls from members regarding their insurance plan options
- Assist callers with questions regarding membership, premiums, and beneficiaries
- Schedule meetings with licensed professionals when members need advice on plans
- Handle troubleshooting questions about logging into the online system
- Explain different plan options, costs for each, and differences between options
Requirements:
- 2 years of call center experience
- Must have a dedicated remote workspace, 50+ MBPS internet speed (NO wi-fi allowed)
- High school diploma, 2 years of college is preferred
- Solid computer skills: knowledge of Microsoft Office programs, good typing/data entry, ability to toggle between multiple screens and applications at the same time
- Must commit to the assignment and shifts - no time off permitted during the first 30 days or during the month of November
Work Model:
- 40 hours per week
- Monday - Friday, 6:00 AM - 8:00 PM
- Saturday 10:00 AM - 2:00 PM
Our employment solutions include temporary and contract staffing, direct-hire placement, as well as additional job seeker services, employer services, and managed services.
We are an employee-owned company founded on strong ethics, values, and a passion for making lives better. Our employees are committed professionals that are passionate about helping others and forming relationships that matter.
Through our relationships, we’ve built a client roster that ranges from local to Fortune 500 companies in a variety of industries and have developed a vast network of high-quality candidates from entry to executive-level experience.
Our areas of expertise include Accounting & Finance, Administrative & Customer Service, Construction, Engineering & Manufacturing, Human Resources, Information Technology, Insurance, Mortgage & Banking, and Sales & Marketing.Company DescriptionPalmer Group is a premier employment agency. Since 1998 we have been a leading resource in providing employment solutions. With consistency and confidence, our experts partner with our clients and candidates as they navigate the evolving job market. \r
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Our employment solutions include temporary and contract staffing, direct-hire placement, as well as additional job seeker services, employer services, and managed services. \r
\r
We are an employee-owned company founded on strong ethics, values, and a passion for making lives better. Our employees are committed professionals that are passionate about helping others and forming relationships that matter. \r
\r
Through our relationships, we’ve built a client roster that ranges from local to Fortune 500 companies in a variety of industries and have developed a vast network of high-quality candidates from entry to executive-level experience. \r
\r
Our areas of expertise include Accounting & Finance, Administrative & Customer Service, Construction, Engineering & Manufacturing, Human Resources, Information Technology, Insurance, Mortgage & Banking, and Sales & Marketing.
