Service Advisor

5 days ago


Yonkers, United States Black Rock Truck Group Inc Full time
Job DescriptionJob Description

Westchester Freightliner/Isuzu, a member of Black Rock Truck Group, and No. 1 Freightliner and Isuzu dealership in the NYC area is seeking a Heavy Truck Service Advisor. This is a great opportunity to join a fast-growing Company that offers strong income potential coupled with a best-in-class benefits package.

Responsibilities and Duties

  • Communicate with the customer to understand their needs.
  • Write customers' needs so the foreman & technician clearly understand. (able to write tech stories with correct spelling/grammar, write professional emails, etc.)
  • Create work orders.
  • Create repair estimates based on the technician’s diagnosis.
  • Communicate repair needs to customers and obtain approval for repairs.

Qualifications and Skills

  • Heavy Duty Trucks knowledge, 1+ years’ service advisor experience or training in a related industry or equivalent with heavy-duty truck dealerships.
  • Preferred experience with Dealer Management Systems (Procede, Karmak, or CDK).
  • Must have excellent customer service experience.
  • Must work closely with vehicle repair technicians.
  • Comprehension of dealer business systems and computer skills, Windows, Excel, and Microsoft applications are a must.
  • Must be proficient in typing.


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