![Black Rock Truck Group Inc](https://media.trabajo.org/img/noimg.jpg)
Service Advisor
5 days ago
Westchester Freightliner/Isuzu, a member of Black Rock Truck Group, and No. 1 Freightliner and Isuzu dealership in the NYC area is seeking a Heavy Truck Service Advisor. This is a great opportunity to join a fast-growing Company that offers strong income potential coupled with a best-in-class benefits package.
Responsibilities and Duties
- Communicate with the customer to understand their needs.
- Write customers' needs so the foreman & technician clearly understand. (able to write tech stories with correct spelling/grammar, write professional emails, etc.)
- Create work orders.
- Create repair estimates based on the technician’s diagnosis.
- Communicate repair needs to customers and obtain approval for repairs.
Qualifications and Skills
- Heavy Duty Trucks knowledge, 1+ years’ service advisor experience or training in a related industry or equivalent with heavy-duty truck dealerships.
- Preferred experience with Dealer Management Systems (Procede, Karmak, or CDK).
- Must have excellent customer service experience.
- Must work closely with vehicle repair technicians.
- Comprehension of dealer business systems and computer skills, Windows, Excel, and Microsoft applications are a must.
- Must be proficient in typing.
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