Technical Support Engineer

1 week ago

East Dundee, United States NCW Full time
Job DescriptionJob Description

Duties and Responsibilities:

• As a technical liaison, is responsible for providing troubleshooting and repair technical support to company field engineers, technicians, and customers.

• Assesses and responds to situations where standard procedures have failed in isolating or fixing problem equipment or software.

• May report design, reliability, and maintenance problems to engineering.

• This entry-level position requires knowledge of company product lines and troubleshooting methods.

• May assist Sales Manager, and dealers in price quotes, technical questions, and product demonstrations.

• Coordinates with Sales, Material Control, and Q.C. on customer queries.

• Collects background data (cost, order history, etc.) to assist in large order negotiations.

• Maintains competitive literature and pricing files for ready reference. Write application notes.

• Assist with touchscreen product return testing and analysis.

• Assist customers in programming of PLC, HMI, VFD and sensor products.

Company DescriptionAt NCW, we do our best to provide the brightest talent to the best companies across the country. Founded in 2000 our company’s purpose was to redefine the way people think about contract staffing. People come first in our business. Our services are refined with in-depth expertise in our industry verticals, construction, manufacturing, warehousing & distribution, and engineering. We care about finding solutions that benefit everyone involved: our clients, our candidates and our workforce.

NCW is an Equal Opportunity Employer. Diversity and inclusion are vital parts of our culture and drive NCW’s growth. NCW Is an employer and business partner dedicated to elevating the quality of life of our employees, clients, and communities. You belong here.Company DescriptionNCW is a professional & personable staffing + recruiting partner that has been in the talent business for over 20 years. We know what good talent is, and we know what employers are looking for If you want to feel like you’re on a team and not just another number or transaction, you should apply through NCW. We prioritize people, not money (unless it’s going into your wallet) and do our best to make the hiring process as smooth as possible for everyone. Our motivation is to find a perfect fit for YOU Leave the hunting to us. \r
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NCW is an Equal Opportunity Employer. Diversity and inclusion are vital parts of our culture and drive NCW’s growth. NCW Is an employer and business partner dedicated to elevating the quality of life of our employees, clients, and communities. You belong here.

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