Order Processing Specialist

3 weeks ago


The Woodlands, United States Professional Alternatives Full time
Job DescriptionJob Description

Customer Support Representative (CSR) - Full Cycle Order Processing

Contract To Hire
Woodlands Area - 77380
to $35 with great experience and tenure
IN OFFICE role 


Responsible for managing orders, customer account reconciliation, and customer setup and maintenance requests to provide 100% reliability and customer satisfaction


Responsibilities :

  • Overall management of customer orders in SAP
  • Ensures customer PO’s are received with accurate information and are saved to the document retention area.
  • Interface with shipping clerks at each plant to confirm orders are loaded and shipped on schedule and communicate information to customers as required
  • Communication with customers and shipping clerks any order changes in a timely and accurate manner.
  • Communicate with relevant parties including internal and external contacts regarding customer order and billing issues
  • Provide support to team during busy order or plant issue times to establish a cohesive teamwork environment
  • Maintains accurate “Order Entry Notes” for assignment area including details of customers order patterns
  • Effectively escalates customer issues to team lead in a timely manner
  • Provides accurate and timely processing of month-end billing activities assigned
  • Manages and coordinates order changes in relation to product allocation between plants as needed
  • Manages open deliveries within the set targets of the department and coordinates with the shipping clerks and customers on notification of any changes


Account Reconciliation & Issue Management:

  • Assigns appropriate reason code in SAP for any invoice corrections.
  • Responsible for entry of credit and debit requests to customers’ accounts due to errors or customer requests according to department processes and company policies
  • Liaise with the Finance, Sales, Supply Chain, and Customer Service for requested information and documentation needed in issue resolution
  • Resolve complex customer issues in a professional and timely manner
  • Support customer audit requests as requested


Experience Needed for Success:

  • 2+ years of full cycle order processing
  • Excellent knowledge of Microsoft including Excel with Pivot Tables and Formulas
  • Experience with ERP system
  • HS diploma required with college degree preferred
  • Great tenure


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