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Insurance office Representative
3 months ago
- Respond to customer inquiries via phone, email and in-person, providing information on insurance policies, coverage options and claims processes
- Assist clients with policy applications, renewals, changes and cancellations.
- Prepare and provide insurance quotes based on client needs and company guidelines
- Schedule and manage appointments for insurance agents
- Guide clients through the claims process, providing necessary forms and documentation
- Follow-up with pending claims and ensure clients are kept informed of the status
- HS Diploma
- Property Casualty licensed is highly preferred; if not licensed it is required that obtain your licensing which is paid for by the company
- Strong customer service and communication skills
- Previous experience in an insurance office or customer service role is preferred experience
- Basic understanding of insurance products, terminology and processes
- Strong Computer skills
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