Director, Client Services
1 week ago
Who we are:
Access TeleCare is the largest national provider of telemedicine technology and solutions to hospitals and health systems. The Access TeleCare technology platform, Telemed IQ, enables life-saving patient care through telemedicine and empowers healthcare organizations to build telemedicine programs in any clinical specialty. We provide healthcare teams with industry-leading solutions that drive improved clinical care, patient outcomes, and organizational health. We are proud to be the first provider of acute clinical telemedicine services to earn The Joint Commission’s Gold Seal of Approval and has maintained that accreditation every year since inception.
We love what we do and if you want to know more about our vision, mission and values go to accesstelecare.com to check us out.
What you’ll be responsible for:
The Director, Client Services will work closely with client executives, leaders and clinical staff at hospitals, health systems and similar facilities to provide valued guidance with regard to strategy, objectives, and definition of future Access TeleCare opportunities. This position reports to the Senior Director, of Client Services.
What you’ll work on:
- Own the overall client experience in your assigned territory and manage the customer relationship post implementation
- Articulate service line value and facilitate resolution to customer client inquires
- Work cross-functionally with our Sales, Marketing, IT, Implementation, Operations, Clinical and Contracts Departments to drive client initiatives within the organization
- Perform monthly calls and quarterly business reviews with your book of business onsite client visits to maintain client health and strengthen the client partnership
- Directly influence our clients’ experiences at the executive leadership level and as the escalation point for any satisfaction issues within in the relationship
- Balance your role as a client advocate and strong representative of Access TeleCare with minimal supervision
- Travel 30-40% within territory & corporate offices (Monday – Friday)
What you’ll bring to Access TeleCare:
- Bachelor’s Degree
- 6 years of experience in a customer facing account management role within the healthcare industry or related field.
- Familiar with healthcare or hospital terminology, departments, and roles
- Ability to apply strategic, critical, and analytic thinking skills to facilitate resolution to customer issues and requests
- Strongly comfortable with communicating with and/or presenting to any level of employee in a hospital setting (c-suite, clinical, both nurse & physicians, credentialing, quality, and IT staff)
- Prepared to act as the subject matter expert on your clients with internal Access TeleCare stakeholders, reporting on trends, issues, and opportunities that will help us to improve product offerings and operations
- Organized and project management oriented
- Interested in working with current clients rather than prospecting and calling on new business
- Successful use of CRM applications (Dynamics and Salesforce) for documentation and gathering information
- Ability to communicate information clearly using standard Microsoft applications: Outlook, Excel, Word, and PowerPoint
- Ability to organize data to communicate during face to face, video, or phone-based meetings (internally and externally)
- Must be able to read, write, speak fluently, and comprehend the English language
- Ability to excel in a remote work setting, high growth and fast paced organization
- Remain in a stationary position 50% of the time
Company perks:
- Remote Work
- Health Insurance (Medical, Dental, Vision)
- Health Savings Account
- Flexible Spending (Medical and Dependent Care)
- Employer Paid Life and AD&D (Supplemental available)
- Flexible Vacation, Wellness Days, and Paid Holidays
About our recruitment process:
We don’t expect a perfect fit for every requirement we’ve outlined. If you can see yourself contributing to the team, we would like to speak with you. You can expect up to 4 interviews via Zoom.
Access TeleCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status.
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