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Customer Service
4 months ago
Job title: Customer Service / Call Center
Location: Long island City NY 11101
Duration: 6+ months
Job Summary/ Essential Job Functions:
- Must have previous customer service and call center experience. Requires sound knowledge of Word, Excel in addition to excellent communication skills.
- Use computer databases and information technology systems to research information needed to respond to and track the progress of responses to customer inquiries.
- Send escalation emails and create service requests for unresolved matters that need fur.
Duties:
Handles Heavy Incoming Call Volume
This position offers the opportunity to work in a dynamic and supportive environment. Cogent Infotech is an equal-opportunity employer, fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, national origin, age, sex, pregnancy, genetic information, sexual orientation, gender identity, military status, citizenship, or any other characteristic protected by applicable law.
Company DescriptionAt Cogent, we are dedicated to pushing the boundaries of our expertise to set new industry standards. Through continuous refinement of our processes and broadening our services to meet evolving needs across industries, we provide effective, future-forward and comprehensive solutions.Company DescriptionAt Cogent, we are dedicated to pushing the boundaries of our expertise to set new industry standards. Through continuous refinement of our processes and broadening our services to meet evolving needs across industries, we provide effective, future-forward and comprehensive solutions.