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Residential HVAC Service/Install Manager

4 months ago

Monroeville, United States UNIPROAIR INC Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • Company car
  • Free uniforms
  • Health insurance
  • Paid time off

Job Title: Residential HVAC Service/Install Manager


Responsibilities:


  1. Team Leadership and Management:

    • Supervise and lead a team of HVAC service technicians and installers.
    • Assign work orders, schedule installations, and coordinate service calls.
  2. Customer Service and Satisfaction:

    • Ensure high levels of customer satisfaction by resolving issues and complaints promptly.
    • Communicate with customers to explain service options and address concerns.
  3. Installation Coordination:

    • Oversee residential HVAC installations from planning to completion.
    • Coordinate equipment delivery, installation timelines, and site preparation.
  4. Service Operations Management:

    • Manage service operations, including scheduling maintenance appointments and emergency repairs.
    • Monitor service performance metrics and implement improvements as needed.
  5. Quality Assurance:

    • Ensure installations and service repairs meet quality standards and comply with safety regulations.
    • Conduct inspections and quality checks to verify workmanship and system performance.
  6. Training and Development:

    • Provide training and guidance to HVAC technicians and installers on installation techniques, safety procedures, and customer service.
    • Support team members in achieving certifications and staying updated on industry trends.
  7. Inventory and Supplies Management:

    • Maintain inventory levels of parts, supplies, and equipment needed for installations and repairs.
    • Manage relationships with suppliers to ensure timely delivery and competitive pricing.
  8. Budgeting and Cost Control:

    • Monitor and control departmental budgets and expenses related to labor, materials, and equipment.
    • Optimize operational efficiency to maximize profitability and minimize waste.
  9. Safety and Compliance:

    • Enforce safety policies and procedures to maintain a safe work environment.
    • Ensure compliance with regulatory requirements and industry standards.
  10. Reporting and Documentation:

    • Prepare and analyze reports on service performance, project status, and financial metrics.
    • Maintain accurate records of customer interactions, service history, and equipment warranties.
  11. Customer Relationship Management:

    • Cultivate and maintain strong relationships with residential customers, builders, and property managers.
    • Identify opportunities for upselling or cross-selling HVAC products and services.
  12. Continuous Improvement:

    • Implement continuous improvement initiatives to enhance service delivery, efficiency, and customer satisfaction.
    • Stay informed about advancements in HVAC technology and industry best practices.