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NOC technician I
2 months ago
Description:
NOC TECH 1
Elevate your career as a Network Operations Center Technician at a leading telecommunications provider, where you’ll tackle customer inquiries head-on, master technical challenges, and deliver stellar service experiences that leave customers delighted and loyal. You'll thrive in a fast-paced environment, utilizing your problem-solving prowess and communication finesse to ensure every interaction exceeds expectations.
Summary
The NOC Tech I will perform network monitoring of the SONET, DWDM, IP and Ethernet networks. This position provides in-depth support of the Transport network, IP and Ethernet networks, and voice services. As a NOC Tech I, you will serve as the first line of defense for monitoring and management of all provided network services. The NOC Tech I is responsible for triaging customers, network alarming, initiated trouble tickets, and providing timely and relevant updates to our customers. The NOC Tech must be able to prioritize remediation of issues in a 24 x 7 network operations center. Perform basic system administration tasks such as network/system troubleshooting, patching, and utilizing scripts to automate repeatable tasks. In addition to network surveillance and management responsibilities, the NOC function also serves as an escalation point for other organizations.
Duties & Responsibilities
80%
· Monitor, manage and maintain all edge network devices, performance, and quality across the S network (e.g. telecommunications circuits, routers, switches, firewalls, VoIP systems, failover solutions and platforms).
· Perform Event Management and Incident Management in accordance with established process and procedural guidelines.
· Create and triage trouble tickets, including remote testing
· Troubleshoot and repair provided services (e.g. Voice: TDM, VOIP, and SIP and/or Data: DIA, MPLS, and VPRN)
· Update assigned tickets, escalating to various carriers and personnel as required until completion.
20%
· Communicates daily with many departments, other telecommunication providers, Enterprise customers, and vendors to discuss and coordinate necessary resources to resolve incidents.
· Stay up to date on organizational SOPs
· Perform other duties assigned by NOC Management team
Qualifications
Education:
· High School Diploma or equivalent required. Associate degree or Bachelor Degree preferred but not required. Vendor certifications preferred but not required (BTI, Cisco, Ciena, AdTran, Alcatel-Lucent, Fortinet, VeloCloud, etc.)
Experience:
· 1-2 years of experience working in a telecommunications environment preferred, but not required. Experience/training on voice and data communication networks and the individual elements within those networks, data/wireless communications principles
Key Competencies:
· Ability to resolve network and customer-initiated incidents quickly and effectively while communicating in an empathetic manner with our customers.
· Self-awareness and willingness to escalate issues and follow up to ensure incident resolution.
· An analytical mindset that appreciates solving problems.
· Good computer and written/verbal communications skills, possess the ability to take on new, demanding challenges, demonstrate the ability to assume new levels of responsibility and deal effectively with other people.
· Base knowledge of some of the following technologies:
· Carrier transport circuit technologies such as Ethernet over Copper (EOC/EFM), ADSL, T1s, fiber services (DWDM), and Metro-Ethernet
· Network infrastructure, DNS, IP Subnetting
· Dynamic Routing Protocols (BGP, OSPF, RIP and EIGRP)
· Telephony based technologies (TDM, Converged, VOIP, SIP, etc.)
Company DescriptionAbout KCI:As a professional service-based partnership, we offer reliability, expertise, and peace of mind for all your network infrastructure management needs. As a resource partner our clients can trust, we offer Legacy Network Care and Support, Professional Network Optimization, Transformation and Deployment Services, and Technical Staffing Resources for Telecommunications Service Providers and OEMs.Company DescriptionAbout KCI:\r
As a professional service-based partnership, we offer reliability, expertise, and peace of mind for all your network infrastructure management needs. As a resource partner our clients can trust, we offer Legacy Network Care and Support, Professional Network Optimization, Transformation and Deployment Services, and Technical Staffing Resources for Telecommunications Service Providers and OEMs.
