Administrative Clerk

1 week ago

Compton, United States Empire Workforce Solutions Full time
Job DescriptionJob Description

We are currently Hiring for an Admin - Customer Service Clerk.

This is an immediate opening for a transportation customer service representative in a corporate office in Compton, CA. The successful candidate will assist in the activities of the Transportation Customer Service Department. We are looking for a candidate who will offer the best customer satisfaction to people we serve in the industry by ensuring that our noble customer-service goals are realized.
Location: Compton, CA.

Work Schedule
Monday - Friday
8:00 AM - 4:30 PM
PAY RATE: $19.00/HR
Essential Duties and Responsibilities
As a transportation customer service representative, the successful candidate will have the following duties and responsibilities:

  • Prioritize, schedule. (EDI)
  • Investigate and resolve customer complaints.
  • Troubleshoot escalated Vendor issues by collaborating with transportation teams/Customer Service and reporting wins back to manger.
  • Oversees the flow of customer correspondences, the tracing of shipments, the validation of purchase orders, and the processing of orders.
  • Communicate Dispatch challenges with Vendors in real-time to maintain a consistent pickup schedule and exceed Customer LOS expectations
  • Formulate clear customer-service objectives that will guide the department's effort of maximizing customer satisfaction.
  • Possible weekends

Job Requirements

  • At least 1 year of experience in customer service (plus)
  • Great organization, written, oral communication, and computer skills.
  • Capability of multi-tasking
  • AS400/EDI experience is a plus.
  • Trucking Dispatch background is plus.
Company DescriptionOur goal at Empire Workforce Solutions is to enrich people’s lives by connecting them with meaningful employment. While our reach is nationwide, our recruiters have intimate knowledge of local markets, which allows us to find the ideal pairing of employer and employee.

As a visionary workforce solutions company, Empire understands the critical role work plays in life. We help individuals develop their careers through planning, coaching, training and optimized search and placement. We assist companies small and large to find the people who will take them to the next level and beyond.

At Empire, we believe everyone should be treated royally. Through our knowledge, expertise and state-of-the-art resources, we can help you navigate the complex and often overwhelming task of finding employees, or employment. With our specialty divisions, we have a team that will help you fulfill your needs.Company DescriptionOur goal at Empire Workforce Solutions is to enrich people’s lives by connecting them with meaningful employment. While our reach is nationwide, our recruiters have intimate knowledge of local markets, which allows us to find the ideal pairing of employer and employee.\r
\r
As a visionary workforce solutions company, Empire understands the critical role work plays in life. We help individuals develop their careers through planning, coaching, training and optimized search and placement. We assist companies small and large to find the people who will take them to the next level and beyond.\r
\r
At Empire, we believe everyone should be treated royally. Through our knowledge, expertise and state-of-the-art resources, we can help you navigate the complex and often overwhelming task of finding employees, or employment. With our specialty divisions, we have a team that will help you fulfill your needs.

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