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Escalations Representative
5 months ago
Description
We're looking for an Escalations Representative, working in the Banking/Finance industry in Tempe, Arizona, United States.
- Serve customers through phone and written contact withinquiries and complaints regarding financial products and services.
- Seek ways to determine appropriate course of action,conduct investigative steps to identify the issues, and process complextransactions online.
- Perform moderately complex initiatives to resolve clientissues and review complaints for regulatory and non-regulatory flags andclassify risks appropriately in case management system to ensure customerissues are addressed while maintaining compliance with internal companyrequirements and standards.
- Receive direction from supervisors and escalatenon-routine client concerns to more experienced individuals.
- Interact with internal and external customers to respondto the raised concerns, as well as determine an appropriate course of action.
- Will work written cases in between calls.
Our client provides outsourcing, staffing, consulting andworkforce solutions. Hiring for Engineering,Finance and Accounting, Healthcare, Human Resources, IT, Legal, Life Sciences, Manufacturingand Logistics, Sales and Marketing and Administrative roles. For 60 years.Via 5,000 offices in 39 countries.Matching smart people withgreat jobs. Putting to worknearly 700,000 employees worldwide. Helping people like you achieve your potential. Usinginnovative technologies and passion for people to provide you the bestexperience possible. Every single day. Let this be your day.Put their expertise to work for you.You deserve it
Experience Required for Your Success- 2+ years of contact/customer service experience in aFinancial Services environment, or equivalent demonstrated through one or acombination of the following: work experience, training, military experience,education.
- Experience in navigating through multiple systems.
- Excellent communication skills.
- Comfortable dealing with customers on the phone - oftenupset and frustrated customers.
- Good organizations skills.
- Attention to detail.
