Escalations Representative

1 month ago


Tempe, United States PSG Global Solutions Full time
Job DescriptionJob DescriptionThe Opportunity
Description

We're looking for an Escalations Representative, working in the Banking/Finance industry in Tempe, Arizona, United States.

  • Serve customers through phone and written contact withinquiries and complaints regarding financial products and services.
  • Seek ways to determine appropriate course of action,conduct investigative steps to identify the issues, and process complextransactions online.
  • Perform moderately complex initiatives to resolve clientissues and review complaints for regulatory and non-regulatory flags andclassify risks appropriately in case management system to ensure customerissues are addressed while maintaining compliance with internal companyrequirements and standards.
  • Receive direction from supervisors and escalatenon-routine client concerns to more experienced individuals.
  • Interact with internal and external customers to respondto the raised concerns, as well as determine an appropriate course of action.
  • Will work written cases in between calls.

Our Client

Our client provides outsourcing, staffing, consulting andworkforce solutions. Hiring for Engineering,Finance and Accounting, Healthcare, Human Resources, IT, Legal, Life Sciences, Manufacturingand Logistics, Sales and Marketing and Administrative roles. For 60 years.Via 5,000 offices in 39 countries.Matching smart people withgreat jobs. Putting to worknearly 700,000 employees worldwide. Helping people like you achieve your potential. Usinginnovative technologies and passion for people to provide you the bestexperience possible. Every single day. Let this be your day.Put their expertise to work for you.You deserve it

Experience Required for Your Success

  • 2+ years of contact/customer service experience in aFinancial Services environment, or equivalent demonstrated through one or acombination of the following: work experience, training, military experience,education.
  • Experience in navigating through multiple systems.
  • Excellent communication skills.
  • Comfortable dealing with customers on the phone - oftenupset and frustrated customers.
  • Good organizations skills.
  • Attention to detail.



  • Tempe, United States Gamer's Guild AZ Full time

    **Job Title: Guild Service Representative (GSR)** **Overview**: We are seeking a friendly, motivated person who has retail experience and wants to work towards reaching their career goals within a growing organization. The GSR is responsible for providing excellent customer service, maintaining a safe and clean retail environment, and assisting the...


  • Tempe, United States Whylongwood Full time

    **Summary** We are in search of a Customer Service Representative to assist in providing exceptional customer service to our rapidly growing customer base. This associate would have the unique opportunity to grow alongside the company and help shape the future direction. This associate would be responsible for fielding inbound communications as well as...


  • Tempe, United States Whylongwood Full time

    **Summary** We are in search of a Customer Service Representative to assist in providing exceptional customer service to our rapidly growing customer base. This associate would have the unique opportunity to grow alongside the company and help shape the future direction. This associate would be responsible for fielding inbound communications as well as...


  • Tempe, United States Nino Trading Inc Full time

    Job DescriptionJob DescriptionJob Title: Customer Support RepresentativeCompany Name: NINO TRADING INCLocation: Tempe, AZAbout Us:NINO TRADING INC is the distributor of NOAM AUDIO stereo systems in the USA. A dynamic and innovative audio company dedicated to providing exceptional audio systems to our valued customers. With a focus on quality, customer...


  • Tempe, United States Nino Trading Inc Full time

    Job DescriptionJob DescriptionJob Title: Customer Support RepresentativeCompany Name: NINO TRADING INCLocation: Tempe, AZAbout Us:NINO TRADING INC is the distributor of NOAM AUDIO stereo systems in the USA. A dynamic and innovative audio company dedicated to providing exceptional audio systems to our valued customers. With a focus on quality, customer...


  • Tempe, United States VORTEX INDUSTRIES, LLC. Full time

    Job DescriptionJob DescriptionDescription:Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door installation & repair company, is seeking a dedicated and customer-focused individual to join our team as Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for...

  • Loan Representative

    3 weeks ago


    Tempe, United States OneMain Financial Full time

    At OneMain, our Loan Representatives serve as the initial contact for customers with a variety of financial needs. You will help customers assess and identify the appropriate products or services OneMain offers by listening and understanding their financial situation in a call center environment. The position will require strong knowledge of OneMain’s...


  • Tempe, Arizona, United States The Cigna Group Full time

    The job profile for this position is Inventory Senior Representative, which is a Band 2 Professional Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right...


  • Tempe, United States Entertainment Partners Full time

    At Entertainment Partners and Central Casting, we are committed to creating an environment where every employee is seen, where ideas, thoughts and perspectives are shared openly, and where fearless innovation is encouraged. Weaving diversity, equity, and inclusion into who we are will drive our competitiveness by encouraging creativity and enhanced decision...


  • Tempe, United States WELLS FARGO BANK Full time

    About this role:Wells Fargo is seeking an Associate Commercial Collections Representative in Wells Fargo Equipment Finance as part of the Commercial Banking Operations / Wholesale Lending Operations division. Learn more about the career areas and lines of business at wellsfargojobs.com .In this role, you will:Maintain a high-quality account portfolio through...


  • Tempe, United States WELLS FARGO BANK Full time

    About this role:Wells Fargo is seeking an Associate Commercial Collections Representative in Wells Fargo Equipment Finance as part of the Commercial Banking Operations / Wholesale Lending Operations division. Learn more about the career areas and lines of business at wellsfargojobs.com .In this role, you will:Maintain a high-quality account portfolio through...


  • Tempe, United States Academy Fire Full time

    Academy Fire Life Safety offers national one-stop fire and life safety services through our network of self-perform districts and trusted vendor partners. Our experienced account managers ensure clients across the country receive the same quality service for fire safety systems. We combine unmatched industry knowledge and scale with personal service and...


  • Tempe, United States TTEC Full time

    Sales Representative - Outbound B2B Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a **Sales Representative - Outbound B2B working in our site in Tempe, AZ**, you’ll be a part of bringing humanity to business. #experienceTTEC. Our employees have spoken. Our purpose, team, and company culture...

  • Loan Representative

    2 weeks ago


    TEMPE, United States OneMain Financial Full time

    At OneMain, our Loan Representatives serve as the initial contact for customers with a variety of financial needs. You will help customers assess and identify the appropriate products or services OneMain offers by listening and understanding their financial situation in a call center environment. The position will require strong knowledge of OneMain’s...

  • Loan Representative

    2 weeks ago


    Tempe, United States OneMain Financial Full time

    At OneMain, our Loan Representatives serve as the initial contact for customers with a variety of financial needs. You will help customers assess and identify the appropriate products or services OneMain offers by listening and understanding their financial situation in a call center environment. The position will require strong knowledge of OneMains...


  • Tempe, United States WELLS FARGO BANK Full time

    About this role:Wells Fargo is seeking an Associate Commercial Collections Representative in Transactions & Processing as part of Commercial Banking Operations. Learn more about our career areas and lines of business at wellsfargojobs.com.In this role, you will:Maintain a high quality account portfolio through the maintenance, collections, restructuring,...


  • Tempe, United States Wolfgang’s Cooling Heating & Plumbing Full time

    **Summary**: At Wolfgangs Cooling, Heating & Plumbing we are looking for the right individual to add to our growing team! Our focus is our customers and our culture. We truly believe those go hand in hand! If you are customer focused, have a positive attitude, think outside the box, self-starter, and able to multitask in a fast-paced environment this is the...

  • Customer Service

    2 days ago


    Tempe, United States Majestic Water Spouts Full time

    **About The Role** Do you find satisfaction in taking ownership of your work? Do you thrive in a high energy environment? Do you have a knack for engaging with customers? Do you enjoy meeting and helping people? If so, this Customer Service & Sales Representative position may inspire the next important step in your career. **About The Company** Majestic...


  • Tempe, Arizona, United States The Cigna Group Full time

    As a Senior Inventory Representative you are responsible for processing supplier delivery receipt information in perpetual inventory system. Ensure all paperwork is received and filed properly. Resolve delivery issues between receiving department, purchasing, and suppliers.Job Responsibilities: Deliver specific delegated Inventory tasks assigned by...


  • Tempe, Arizona, United States The Cigna Group Full time

    As a Senior Inventory Representative you are responsible for processing supplier delivery receipt information in perpetual inventory system. Ensure all paperwork is received and filed properly. Resolve delivery issues between receiving department, purchasing, and suppliers.Job Responsibilities: Deliver specific delegated Inventory tasks assigned by...