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Dispatcher / Driver Manager

6 months ago

Mulberry, United States Voyager Nation Full time
Job DescriptionJob Description

Our company is looking for someone that has excellent communication skills, is detail
oriented and able to multitask in a heavy traffic environment daily. They will work
directly with both drivers and customers in planning and coordinating shipments from
pickup to delivery. The ideal candidate will have a strong background in logistics and
transportation, excellent communication skills, and a proficiency in computer software
used for dispatching.
Responsibilities and Duties
 Working with our OTR Owner Operator fleet and a dedicated set of drivers to
ensure they’re meeting KPI’s and service standards.
 Communicating with customers about freight details, delivery or pickup times,
and special handling requests.
 Planning pre-determined routes and accommodating route changes as needed.
 Preparing dispatch documents, as well as generating freight bills and invoices
within our TMS.
 Familiarity with DAT and other load boards for backhauls.
 Maintaining records of dispatched calls, driver routes, route changes, as well as
delivery and pickup times.
 Logging customer shipping schedules and complaints.
 Resolve and communicate in a satisfactory and timely manner any customer
concerns or issues
 Monitor driver performance and provide feedback as needed
 Collaborate with other dispatchers and departments to ensure smooth operations
Qualifications
 High school diploma or GED.
 Bilingual Preferred (English/Spanish)
 2-3 years of experience in transportation specifically with an OTR fleet or
customer service is preferred
 Exceptional ability to schedule drivers, plan routes, and dispatch drivers to
customer locations.
 Excellent experience in customer service, as well as generating freight bills and
invoices.
 Proficiency in office software, including Microsoft Word, Excel, and Outlook.
 Ability to work well in an office setting, managing multiple tasks, and being a
team player.
 Have great communication and negotiation skills.
 Knowledge of applicable transportation regulations and laws.

 Ability to be trained. Even if you don’t have experience, we will teach you

Excellent organizational, communication, and time management skills.

 

Company DescriptionVoyager Nation is Florida’s #1 Choice for Owner Operators. We are a fast-growing
trucking company that provides Owner Operators with the support that they need to be
successful. This type of support wouldn’t be possible without the collective brainpower
of the visionaries and problem-solvers that push this company forward. Together, we
are able to drive results and revolutionize the tranportation industry.Company DescriptionVoyager Nation is Florida’s #1 Choice for Owner Operators. We are a fast-growing\r
trucking company that provides Owner Operators with the support that they need to be\r
successful. This type of support wouldn’t be possible without the collective brainpower\r
of the visionaries and problem-solvers that push this company forward. Together, we\r
are able to drive results and revolutionize the tranportation industry.