Field Operations Specialist
3 weeks ago
We are currently searching for an outstanding individual to join our Express Small Package team in Downtown Boston.
Mercury Business Services is a growing logistics company with offices in Boston, NYC, Columbus and Chicago. We are driven by our core values of Client Obsession, Relentless Improvement, and World-Class Teamwork. Mercury specializes in time and temperature sensitive shipping for healthcare & life sciences, technology, and professional services companies.
For over 40 years Mercury has been providing clients with responsiveness, value, guidance, and a comprehensive solution for their time and temperature-sensitive shipping needs. When working with Mercury, clients get personal attention, rather than a 1-800 number, and personalized guidance for their complicated shipments.
The right person for this job needs to enjoy working in the afternoon/evening as this job is a 12:30 PM to 9:00 PM shift. This role will assist in all activities of our Squads and Express Packages team in Boston.
This is a very active job where you'll split your time between picking up packages as a courier and then processing packages back in our office.
Daily Responsibilities:
- Sort, prepare labels, and ship packages every night.
- Solve various client issues on a nightly basis.
- Serve as back-up walking courier.
- Perform data entry.
- Opening/Closing the office/facility
- Assisting with customer support tickets
- Process Asset Returns
Preferred Experience:
- 1-3 years previous experience
- Military experience is a plus
- Exceptional verbal and written communication skills
- Strong analytical and problem-solving skills
- Keen attention to detail
- Valid Massachusetts Driver’s License
Additional Preferred Skills:
- Enjoy working in a fast-paced environment.
- Be engaged, proactive, and highly motivated.
- Positive attitude
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