Field Operations Specialist

3 weeks ago


Boston, United States Mercury Business Services Full time
Job DescriptionJob DescriptionSalary:

We are currently searching for an outstanding individual to join our Express Small Package team in Downtown Boston.

Mercury Business Services is a growing logistics company with offices in Boston, NYC, Columbus and Chicago. We are driven by our core values of Client Obsession, Relentless Improvement, and World-Class Teamwork. Mercury specializes in time and temperature sensitive shipping for healthcare & life sciences, technology, and professional services companies.


For over 40 years Mercury has been providing clients with responsiveness, value, guidance, and a comprehensive solution for their time and temperature-sensitive shipping needs. When working with Mercury, clients get personal attention, rather than a 1-800 number, and personalized guidance for their complicated shipments.

The right person for this job needs to enjoy working in the afternoon/evening as this job is a 12:30 PM to 9:00 PM shift. This role will assist in all activities of our Squads and Express Packages team in Boston.


This is a very active job where you'll split your time between picking up packages as a courier and then processing packages back in our office.


Daily Responsibilities:

  • Sort, prepare labels, and ship packages every night.
  • Solve various client issues on a nightly basis.
  • Serve as back-up walking courier.
  • Perform data entry.
  • Opening/Closing the office/facility
  • Assisting with customer support tickets 
  • Process Asset Returns

 

Preferred Experience:

 

  • 1-3 years previous experience
  • Military experience is a plus
  • Exceptional verbal and written communication skills
  • Strong analytical and problem-solving skills
  • Keen attention to detail
  • Valid Massachusetts Driver’s License

 

Additional Preferred Skills:

 

  • Enjoy working in a fast-paced environment.
  • Be engaged, proactive, and highly motivated.
  • Positive attitude




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