Appointment Coordinator
2 weeks ago
Position: Appointment Coordinator
We are a family owned and operated company, specializing in shower and bath remodeling in San Diego county and beyond. We are the fastest growing bathroom remodeling company in Southern California, and we are looking for an Appointment Coordinator to join our awesome team. This position is full-time and 100% remote.
With our name on everything we do, we take the quality of our work very seriously. And we care even more about the experience of our customers.
If this sounds like a good fit for you, apply today. If you have great customer service, tell us about it
Our Services: Wet Area Remodeling (Showers, Tubs & Walk-in Tubs)
Duties include:
Answering incoming calls and completing outgoing calls.
Providing customer service by phone, text and email, and accurately recording information from customers into our systems.
Updating the customer data as we track them through the sales funnel.
Schedule: TBD
37 - 40 hours work week in 5 shifts that fluctuate each week.
Weekdays: The earliest shift starts at 7:45am and ends at 4:15pm
Weekdays: The latest shift starts at 10:45am and ends at 7:15pmSaturdays: 8:45am to 5:15pm
Sundays: 9:45am to 3:15pm
Requirements and Skills required
Must have a high-speed internet connection, own a computer with updated hardware, and a VOIP optimized headset (Gaming headsets and Bluetooth headsets do not work
Must be able to learn multiple software platforms. (Market Sharp, Five9, Hatch)
Must be available to work during weekends
Previous experience in customer service and or sales experience required
Strong communication and interpersonal skills
Attention to detail in data entry
Ability to work well under pressure
High school diploma or equivalent required, degree preferred
Physical abilities required
Ability to use a computer for a long period of time
Compensation & Benefits:
Compensation: $15.50 per hour + bonuses (the average would be $50k+ to start)
8 paid holiday per year
80hs PTO per year
Access to company insurance plans; purchase health, dental and vision in with pre-tax dollars and at a lower rate.
Eligible to participate in the company 401(k) after 90 days
Work Environment
remote office setting
Frequent use of office equipment including computer, keyboard, and mouse
The successful candidate will be subject to our pre-employment background screening process, including, but not limited to criminal background check, drug screening, and driving record check.
At Shugarman's Bath we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, creed, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.
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