Customer Service Representative

2 weeks ago


Rocky Hill, United States Complete Staffing Solutions Full time
Job DescriptionJob Description

Responsibilities

  • Field calls , emails, and customer inquiries via software to process sales orders
  • Update CRM software with customer information ( Great Plains)
  • Provide customer shipping instructions and certificate of analysis ( document regarding product)
  • Be main liaison between customers and company
  • Putting quotes together, processing orders, working with: vendors, invoicing, sales team logistics, purchasing teams
  • Coming from Mfg or Distribution exp
  • ERP experience
  • Assist with customers walking in / calling in, etc.


Requirements

  • 3+ years of customer service experience - manufacturing / distribution ideal
  • Excellent verbal / written abilities
  • Tech savy - majority of position requires technology
  • Great plains experience a plus but not a requirement


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