IT Support Specialist

4 weeks ago

Naperville, United States Chervon North America Full time
Job DescriptionJob DescriptionChervon is one of the world’s largest power tool and lawn and garden equipment manufacturers with a rich history of innovation. Chervon’s commitment to build a better world by building better tools is evident in the products we manufacture and our green approach to manufacturing. We focus on hand-held portable power tools, stationary bench tools, laser and electronic equipment and outdoor power equipment. With world-class R&D, manufacturing, design, marketing, sales, and service teams throughout the world, we do it all.

Job Summary:

The IT Support Specialist provides technical support to external and internal customers relating to personal computers and desktop applications. This person evaluates functional requirements and support for on-going effective utilization of applications. This role requires external vendor interactions for support of IT service delivery.

Duties/Responsibilities:
  • Support Windows and Mac desktop applications, including user interface, word processing, spreadsheet, database and application system integration tools.
  • Setup, upgrade and install desktops and laptops. Configure, test, and install hardware, operating systems, peripherals and application software.
  • Provide desktop technical support to all external and internal customers. Evaluate desktop (personal computers, printers, faxes, etc.) requirements and issues; and identify and recommend/implement corrective action.
  • Assist IT applications group in support of administrative applications including Office 365, Adobe Cloud Services, etc.
  • Support Order Management System (OMS), Oracle and AWS.
  • Support IT service requests and hardware procurement including New Hire setups and separation removals. Work closely with the Network and System engineers (Regional & Global) in supporting the day-to-day operations of IT infrastructure.
  • Provide administration and support of:
    • Active Directory, DNS, DHCP, etc.
    • ShoreTel Telephony systems
  • Communicate project/request status and issues to IT management and IT customers. Notify management of issues and recommended solutions to ensure projects are completed, on-time, on-budget, and meeting project requirements from the business customer (in scope).
  • Develop/identify training manuals and in-person sessions, coordinate training of users on desktop applications. Responsible for keeping support documentation current and published for team collaboration.
  • Maintain up-to-date knowledge and awareness of company labs and desktop application products and trends.
  • Support Microsoft Azure Cloud and Mitel phone system.
  • Undertake responsibility and authority to identify departures from the quality system or test procedures and document such observations in accordance with the prescribed complaint system.
  • Support and/or assist with projects including new site implementations related to networking, computer/printer connectivity, and telephony.
  • Perform other duties as assigned.
Required Skills/Abilities & Experience:
  • Solid understanding of PC Imaging concepts and systems.
  • Utilize and have solid understanding for using IT Service Management tools & ticketing systems.
  • Broad knowledge of personal computers (Windows and Mac), both hardware and software, preferably in a Microsoft network environment.
  • A general knowledge of the Internet and related services such as e-mail is necessary to assist users.
  • Ability to configure, install and troubleshoot hardware and peripherals is required.
  • Employee should have a broad knowledge of Windows, Microsoft Office 365 and Mac. 
  • .Technical certifications a plus. 
  • Excellent verbal and written skills are required to deliver exceptional customer service.
  • Minimum of 1-3 years of relevant experience.

Supervisory Responsibility:
This position does not have any supervisory responsibilities.

Travel:
This position does not require any travel.

Work Environment
Chervon North America operates in a casual and fun environment. We offer a very competitive benefits package including health, dental, vision, short/long-term disability, life insurance, 401(k) and a competitive time off program.

We think Chervon is a great place to work  Be part of our new future  Better Tools.  Better World.
 

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